Social Initiatives

The world is now facing various social issues, inflicted by frequent large-scale natural disasters, demographic shifts, income disparities and poverty. In Japan as well, issues are becoming prevalent also in relation with technological innovation as well as community resilience (disaster prevention and mitigation) and the country’s declining birth rate and aging population. These issues may induce drastic changes in risks surrounding the insurance business. To protect people, including our customers, from these varying risks and also capture business opportunities while responding to these risks, Tokio Marine Group is making efforts toward a safe, secure and sustainable future throughout our entire business activities from conducting research on natural disaster risk to provide products and services that are beneficial for safety and security, to promote local community and social contribution activities supporting people through the growth of young people and support the elderly, persons with disabilities and athletes as well as the promotion of diversity and inclusion.

Promoting Disaster Prevention and Mitigation

One mission of Tokio Marine Group is to provide, in response to natural disaster risk, products and services leading to the safety and security of customers and local communities. To achieve this mission, we are applying our knowledge, which we have accumulated through research on natural disaster risk and participation in international initiatives, to the development of insurance products and services and are promoting activities to disseminate our know-how on disaster prevention and mitigation widely throughout society. Even after a disaster, we focus on making swift claims payments and providing services for the early recovery of business operations.

Our Approach
  • Establishing a claim settlement service system that can handle more cases than during normal times
  • Promoting Disaster Prevention and Mitigation through Products and Services
  • Support for the Quick Recovery of Disaster-Affected Areas
  • Industry-Academia Collaborative Research with the University of Tokyo, Nagoya University, Kyoto University, Tohoku University
  • Efforts to develop an ISO standard certifying disaster preparedness
  • Establishment of the "Disaster Prevention Consortium (CORE)"
  • Promoting disaster risk prevention lessons and BCP workshop

Responding to Technology Innovation

In the face of growing corporate social responsibility and cyber risks to companies, Tokio Marine Group sells insurance products that offer comprehensive coverage for each risk and has launched a portal site, "Tokio Cyber Port," to disseminate information on cyber security. Using Al and other cutting-edge technologies, the Group also offers better insurance services to customers.

Our Approach
  • Launching an Online Cyber Security Information Portal Site, “Tokio Cyber Port“
  • Secure and Comfortable Incident Settlement Process Utilizing an Optimal Mix of HumanAbility and Digitalization
  • Initiatives to Ensure Swift and Appropriate Claims Payments by Utilizing Al

Response to a Mobility Society

Tokio Marine Group assists in handling accidents and safe driving utilizing telematics and Internet of Things (loT) technology. For individual customers, the Group also promotes insurance products and services that facilitate traffic safety, including One Day Auto Insurance.

Our Approach
  • Drive Agent for Corporate Policyholders
  • "Safe Drive With" for an Accident-Free Society

Responding to Poverty Issues

As social issues such as poverty, widening inequality and discrimination become more serious, it is urgent to resolve these issues through financial inclusion initiatives. Based on the SDG goal of leaving no one behind, Tokio Marine Group, in cooperation with its stakeholders, strives to understand the characteristics of countries and regions, their circumstances and the needs of people in difficult circumstances. Through the development and provision of financial inclusion-related products and services (including distribution channels and methods), we work to improve access to basic insurance products and financial services for people in difficult circumstances so that they can enjoy the benefits of these products and services. We support people in difficult circumstances and their families by providing financial and insurance education and contribute to improving their standard of living.

Our Approach
  • Development of Weather Insurance and Microinsurance Jointly with IFFCO-TOKIO
  • Initiatives to Increase Prevalence of Medical Insurance for Low-Income Earners
  • Initiative to Support Low Incomes in the United States

Building a Society Based on Health and Longevity

The Tokio Marine Group uses solutions from Group companies, including insurance, to provide products and services that capture changes in the social environment and customer needs. We will carry out activities to raise awareness of diseases such as cancer in Japan and other parts of the world, and contribute to the realization of a healthy and long-lived society through advice from medical experts.

Our Approach
  • Launch of Market Link Protect, a New Variable Insurance Product (Fixed-Term) with a Rider That Exempts Customers with Specific Diseases from Paying Insurance Pre
  • Launch of Anshin Treatment Support Insurance and Anshin Treatment Support Insurance R
  • Launch of Mirairo Cancer Insurance That Uses Digital Disability Certificates

Nurturing Generations Responsible for the Future

Tokio Marine Group is promoting social contribution through the establishment of a foundation to nurture generations responsible for the future with the aim of developing youth and promoting sports. In addition, we implement local social contribution activities in conjunction with employees worldwide who volunteer to deliver lesson programs and environmental education as well as with local and social action volunteers and NGOs. We also provide support to charity organizations.

Our Approach
  • “Group Work on Managing Risks and Opportunities”: Career Development Program for Junior High and High School Students
  • Disaster Prevention Lessons in China and Indonesia
  • "StreetWise Finance" financial literacy education program in South Africa
  • Workshop to Create Local Community Safety Maps to Promote Crime and Disaster Prevention and Traffic Safety
  • Participating in Room to Read’s Educational Support Program in Developing Countries

Social and Economic Inclusion of All People

Tokio Marine Group aims to create an inclusive society for everyone both socially and economically, irrespective of age, gender or disability. To this end, employees around the world are proactively working on activities that support the elderly, the deaf and blind, athletes and expectant mothers in conjunction with NGOs.

Our Approach
  • Promoting the courses to foster support for dementia care
  • Collaboration with the Japan Deafblind Association
  • Universal Consulting Service for Companies Employing People with Disabilities
  • Job Assistance for Single Mothers
  • Promoting the initiatives through ~ Learn About, Watch and Experience sports by disabled persons~

By promoting these initiatives, Tokio Marine Group will contribute to developing partners who support and bring a virtuous cycle to local communities and society.