Social Initiatives

South Africa-based Hollard Insurance offers a set that includes fire insurance and a fire alarm in collaboration with disaster-prevention company Lumkani, contributing to the prevention of fires and the payment of compensation in the event of a fire. Offering the set at a price that is affordable to low-income people helps make insurance and fire alarms widely available and increases society’s disaster resilience.

CORE was established by 14 companies in November 2021, with Tokio Marine & Nichido being the initiator. As of July 31, 2024, it has been joined by 121 companies. The co-creation solutions are being created, a unique feature of the Consortium that fosters cross-industrial cooperation.

In December 2021, we formulated the Tokio Marine Group Basic Policy on Human Rights aligned with the United Nations Guiding Principles on Business and Human Rights, clarifying our commitment as a Group to respect human rights as an employer and in our core businesses and value chain. Additionally, we developed the Responsible Procurement Guidelines as a normative framework for promoting responsible procurement and procurement practices throughout the value chain.

In November 2022, a human rights workshop was organized and held by members of the Planning and Administrative Section. Taking into account the insights of external experts, we conducted an assessment of risks related to human rights within our business areas (insurance underwriting and investment, value chain and operations of the Group). Impact assessments, including interviews of rightsholders, were also conducted in some areas that have been specified by the human rights workshop as being high risk.

Eliminating the gender gap is a group-wide issue. In FY2019, the Tokio Marine Group Woman's Career College, an in-house group career college for female employees of Tokio Marine Group companies in Japan. The in-house open-application program allows female employees to voluntarily participate in their own initiatives, inspiring each other and gaining insights into their own careers through exposure to diverse values and perspectives.

Aiming to “resolve social issues by promoting employment of persons with disabilities and creating supportive working environments to contribute to the realization of an inclusive society where everyone can live with a sense of security,” Tokio Marine Group is promoting the employment of persons with disabilities at Group companies and working to raise consciousness of normalization. Tokio Marine Business Support, a special subsidiary under the “The Act for Promotion of Employment of Persons with Disabilities,” supports the development of the Group through administrative support and other services.

Based on the “Human Resource Development Cycle,” which is a milestone of regular interviews between supervisors and subordinates throughout the year, we carefully discuss each employee's career vision, aspirations, strengths and weaknesses, and assign challenging roles that lead to the development of each employee, while providing continuous support and follow-up for growth.

In April 2023, we established the Tokio Marine Group Leadership Institute (TLI) as a organization to produce group management leaders who will be responsible for promoting integrated group management in a stable and continuous manner. TLI will provide a unique, high-quality training program across the Tokio Marine Group in Japan and internationally as a gateway to becoming a group management leader.

This is an all-participation health promotion initiative designed to enable employees to maintain and promote their health. As part of this initiative, we have carried out Health Promotion Months campaign every October and November since 1990. In fiscal 2023, 97.5% of the respondents who participated in this initiatives said they were satisfied or very satisfied, indicating that participants’ satisfaction was very high.

While discussing with management the analysis results of various health-related data, including the results of health checkups, stress checks and employee questionnaires, Tokio Marine & Nichido defines KPIs for its entire health and productivity management initiatives, intermediary KPIs and indicators for awareness and behavior changes linked to these intermediary KPIs and respective targets. The company monitors the trends of KPIs for individual measures, verifies the effectiveness of each measure and works to improve while implementing the PDCA cycle.

Tokio Marine & Nichido was the first among leading non-life insurance companies in Japan to develop Cyber Risk Insurance in 2015 to support many companies in the country’s cyber security domain as an insurer forming a part of social infrastructure. The compny also launched “Tokio Cyber Port,” an online information site that compiles the latest information on cyber security measures, in January 2020. It provides a broad range of the latest information and services related to cyber security. The aim is to familiarize companies with cyber security and encourage them to utilize “Tokio Cyber Port” for their cyber security measures.

Based on the concept of providing an "optimal mix of human ability and digitalization,” Tokio Marine & Nichido has pushed forward with its utilization of digital technologies in its customer interfaces and operational processes while using AI, satellite imagery and other new technologies in the handling of accidents. The company provides a reassuring and comfortable experience throughout the process up to the resolution of the accident using an AI-based accident reproduction system, smartphone-based insurance claim procedures and other means to eliminate customers’ anxiety and stress about the accident handling process and by combining real and digital methods tailored to the customer’s wishes.