Improve Disaster Resilience

For Tokio Marine Group, whose home market is Japan, one of the most disaster-prone countries in the world, improving disaster resilience by resolving disaster issues and mitigating damage is a critical area where Tokio Marine Group can show it's value. Tokio Marine Group aims to go beyond merely paying insurance claims in the event of an emergency and transform into a company that supports its customers at all times. We will do this by providing peace of mind before and after an emergency, such as preventing emergencies, reducing stress when an emergency occurs, supporting quick recovery and preventing the recurrence of emergencies.

Using artificial satellite images and AI, we are working to identify at an early stage which areas would be eligible for the payment of insurance claims in the event of a large-scale flood so that customers are swiftly paid. Combining multiple datasets such as satellite images, social media posts and river water levels and performing AI-assisted analysis can estimate the extent of the flooded area and the height of inundation, among other details. Improvements in the accuracy of satellite images helped build readiness to understand the conditions of affected areas within one or two days of the occurrence of a flood. We will apply this initiative when a flood disaster occurs in the future.

Examples of a satellite image