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Respect for Human Rights

In implementing our Corporate Philosophy, we have formulated the Tokio Marine Group CSR Charter as principles of conduct required from the perspective of social responsibility and we strive to respect and promote the recognition of human rights for stakeholders.

Basic Approach

In implementing our Corporate Philosophy, we have formulated the Tokio Marine Group CSR Charter as principles of conduct required from the perspective of social responsibility and we strive to respect and promote the recognition of human rights for all people, including customers, shareholders/investors, insurance agents, business partners, employees and local communities/society.

Tokio Marine Holdings supports and respects the Universal Declaration of Human Rights, the OECD Guidelines for Multinational Enterprises, the ILO Core Labour Standards, the UN Guiding Principles on Business and Human Rights and ISO 26000, and has signed the United Nations Global Compact. Tokio Marine Group sufficiently understands international action principles and guidelines concerning human rights and participates in and contributes to initiatives concerning social responsibility, and by doing so, fulfills its role toward realizing a sustainable society.

Tokio Marine Group CSR Charter (excerpt)

Tokio Marine Group is committed to fulfilling its corporate social responsibility (CSR) by implementing its Corporate Philosophy to achieve sustainable growth together with the development of society in accordance with the following principles:

Respect for Human Rights and Dignity
  • We respect and actively promote the recognition of human rights for all people.
  • We strive to ensure an energetic working environment that is both safe and healthy and to promote training and education of our employees.
  • We respect the right to privacy and strive to enforce this right through the management of personal information.

We express the following in the Tokio Marine Group Code of Conduct, which summarizes important matters given the highest priority in our day-to-day business. Under the code, directors, officers and employees conduct fair and equitable business activities in conformity with laws and social norms and the Group undertakes equitable business activities.

Tokio Marine Group Code of Conduct <Scope of application: Tokio Marine Group directors, officers and employees of Tokio Marine Group companies (includes dispatched employees) > (excerpt)

In the event of a violation of this Code of Conduct, laws, regulations and internal rules, the companies of Tokio Marine Group shall take necessary measures in accordance with internal rules, which include investigating the facts, formulating countermeasures, submitting reports to supervisory authorities, taking disciplinary measures against the involved parties and formulating measures to prevent recurrences.

Respect for Human Rights

We shall respect the human rights of our customers, directors, officers, employees and all other people.

  • Anti-discrimination
    Human rights are values widely recognized around the world, and any discrimination on the grounds of gender, age, profession, nationality, race, thought, creed, religion, social status or birth as well as any act constituting an infringement of human rights should never be tolerated.
  • Anti-harassment
    Sexual or any other kind of harassment or intimidation should never be tolerated.
  • Private Information
    In compliance with applicable laws, rules and regulations as well as the Tokio Marine Group Privacy Policy, we shall safeguard private information, including customers’ information, and we shall not use such information except on an as-needed basis to carry out our business operations in order to avoid any breach of privacy.
  • Consideration for the global environment
    Based on the recognition that protection of the global environment is an important responsibility, we will comply with relevant laws and various regulations, act in harmony with the global environment and improvement of the environment.

Human Rights Policy

In order for Tokio Marine Group to be a strong and gentle entity to protect every "customer" and society's "emergency", every employee acknowledges various values and ways of working, felt rewarding, worked lively with their colleagues. It is essential to "trust from all people and society" by accumulating actions that respect human rights. Tokio Marine Group carries out various initiatives in accordance with the "Basic Policy on Human Rights" in order to root the culture of respect for human rights within the company.

Basic policy on human rights
  • 1.
    Fulfilling social responsibilities as a "good corporate citizen" by respecting human rights as one of the important standards of corporate activities and practicing it through daily work.
  • 2.
    By fostering employees who can excel human rights and practice respect for human rights, it will contribute to the realization of "customer trust and satisfaction" backed by human rights.
  • 3.
    By fostering a culture that respects human rights, each employee respects each other and establishes a "free and open corporate culture" that allows all employees to fully demonstrate their abilities.
  • 4.
    By promoting this initiative throughout the group, we will contribute to the development of the Tokio Marine Group.

We also established Tokio Marine Global HR Policy as a universal philosophy and concept for human resources management to be shared in respective countries and regions worldwide.

Tokio Marine Global HR Policy

Amid the growing importance of global business in recent years, Tokio Marine Group believes it essential to hire and nurture diverse personnel, regardless of nationality, age and gender, at each Group company in respective countries and regions worldwide and develop an environment in which employees can fully exert their capabilities.

In December 2010, we established the Tokio Marine Global HR Policy as a universal philosophy and concept for human resources management to be shared in respective countries and regions worldwide. We are working to share the thinking and values of 1) “human resources being our largest assets,” 2) “respect diversity” and 3) “provision of fair and equal opportunities” and will promote various personnel affairs measures, including employee training and support.

We believe that our people are the most important contributor to our company’s success. We aim to attract and retain the best talent in every aspect of our business.

We value diversity and inclusion as we strive for global excellence, and we work hard to create a business environment where our people can achieve their full potential.

We have a transparent relationship with our people. For those who have both a passion and a challenging spirit, we encourage career development and personal growth.

Management Stance concerning Respect for Human Rights and Various Initiatives

Tokio Marine Holdings regularly carries out monitoring of initiatives for human rights, compliance and risk management in the business operations of Group companies. At the same time, Group companies are implementing various initiatives related to respect for human rights.

Respect for Human Rights within the Group

Monitoring process on human rights awareness

  • Establish and thoroughly implement policies for promoting human rights awareness.
  • Develop an organizational structure to promote human rights awareness with the president as the responsible person.
  • Implement human rights awareness training for all executives and employees at least once a year.
  • We will formulate and thoroughly implement policies aimed at implementing fair recruitment selection and establish "Human rights selection awareness committee for fair recruitment".
  • Promote normalization. (Active recruitment of employees with disabilities and improvement of work environment for both soft and hardware)
  • Establish provisions for the prevention of sexual harassment and establish an in-house consultation desk.

At Tokio Marine & Nichido, we formulate the "Basic Policies and Policies Related to Human Rights" at the beginning of every fiscal year, support the efforts of human rights related operations at all departments under the human rights awareness promotion system, and at the end of the fiscal year. Inspection of the situation of the efforts and continuous PDCA cycle is carried out, situation survey, task extraction, improvement measures are taken.

(Principal Initiatives)
  • Human Rights Training (target: training attended by all employees), fair hiring selection, realization of internal normalization
  • Promotion of employment of persons with disabilities, prevention of and education on various types of harassment and appropriate responses to harassment, execution of daily business operations with an awareness of human rights
Human Rights Awareness all-branch promotion headquarters / All branch promotion chairpersons: President / Vice chairperson promoting all branches: Director in charge of Human Resource Department / Head Office Secretariat: Human Rights Awareness Promotion Division / Human Rights Awareness committee member of branch office ・Promotion chairperson ・Vice Chairperson promotion ・Promotion committee / Human Rights Awareness committee member of branch office ・Promotion chairperson ・Vice Chairperson promotion ・Promotion committee / Human Rights Awareness committee member of branch office ・Promotion chairperson ・Vice Chairperson promotion ・Promotion committee
Human rights awareness training

Each group company implements human rights awareness training in the workplace where every employee and everyone working together participates every year, building a vibrant corporate culture without discrimination and harassment. The training is conducted on a theme that reflects social issues, including a knowledge of Dowa issues, LGBT (lesbian, gay, bisexual, transgender), maternity harassment, “UK Modern Slavery Act 2015” widely.

At Tokio Marine & Nichido, we have established a promotion system by the Human Rights Awareness All Headquarters Promotion Headquarters, Department Promotion Committee, etc. Each year we maintain 100% participation in "Workplace Human Rights Awareness Training", and we also hold executive seminars and training courses by hierarchy We also strive to foster respect for human rights, including publishing the latest information on human rights and tools on the company intranet so that all employees can use it all the time. In addition, we provide various training tools to agencies as well as employees to promote human rights awareness training.

Consultation Desk
In order to solve human rights problems, such as sexual harassment and power harassment, we set up a consultation desk (hot line) accepted by internal and external experts and strive to realize a workplace environment where employees can work more easily.
Practice daily work conscious of the viewpoint of human rights, thoroughly deal with measures that do not overlook discrimination events
At Tokio Marine & Nichido, it is important to understand whether there are expressions (including illustrations) and wordings that are problematic from the viewpoint of respect for human rights even in daily work, including advertisements for customers, We are preparing a document inspection system to check if there is anything.

Respect for Human Rights in the Value Chain

Tokio Marine & Nichido issues the Principle of Transactions for business partners (suppliers and subcontractors) from the perspective of social responsibility. The Principle of Transactions requests that business partners promote initiatives that encompass human rights as well as “compliance with laws, regulations and social norms,” “promoting fair and honest transactions,” “thorough information management” and “consideration for the environment.”

Supporting Initiatives for Reducing Human Rights Risk in Building Company Supply Chains

In solving human rights problems such as forced labor and child labor that are spreading globally, rather than relying solely on initiatives by government institutions, there are increasing demands that global companies take responsibility and respond to these problems throughout their entire supply chains. There are also various instances in which inadequate handling of these issues causes a major decline in the brand value of global companies and leads to product boycotts. Accordingly, in fiscal 2017 Tokio Marine & Nichido formed a business alliance with Caux Round Table Japan (CRT Japan), a specified NPO, and commenced support for initiatives for reducing human rights risk, such as forced labor and child labor, which could occur within global companies’ supply chains that span the world.

Tokio Marine & Nichido is introducing CRT Japan to companies working to promote “responsible supply chains.” These companies receive advice from CRT Japan and establish systems that aim to reduce human rights risk throughout their entire value chain. Tokio Marine & Nichido designs and provides custom-made insurance for companies that receive advice from CRT Japan. This insurance covers the additional costs of establishing crisis measures when hidden human rights risks are discovered at second- and third-tier manufacturing subcontractors overseas despite having already taken adequate measures for human rights risk when building supply chains. As a result, companies can use this insurance to cover various expenses needed for responding quickly and accurately to prevent the occurrence of a major reputational risk when a human rights problem arises in the supply chain. In the future as well, Tokio Marine Group will continue to support the building of supply chains of global companies.

Respect for Human Rights in Sustainable Investment and Financing

Giving consideration to environmental, social and governance (ESG) issues in investment and financing is becoming increasingly important from the perspective of improving long-term risk/return. Tokio Marine & Nichido places great importance on the social role and responsibilities that the insurance industry is expected to fulfill, and in June 2012 signed as a drafting member the Principles for Sustainable Insurance (PSI) advocated by the United Nations Environment Programme Finance Initiative (UNEP FI).

In April 2011, Tokio Marine Asset Management signed the United Nations-supported Principles for Responsible Investment (PRI) initiative, accepting these principles as an asset management company. As an insurance firm that has taken ESG issues into account in its insurance underwriting, investment analysis and other actions, Tokio Marine & Nichido signed the PRI in August 2012. Through PRI and PSI related activities, Tokio Marine Group is strengthening its initiatives for human rights in investment and financing.

Response to the UK Modern Slavery Act 2015

Tokio Marine Group regards slave labor and human trafficking as social issues that must be solved and makes efforts to prevent slave labor and human trafficking in its own businesses and in the value chain (supply chain). At the same time, the Group is urging its various stakeholders to undertake initiatives toward solutions to these issues.

UK Modern Slavery Act 2015

Modern Slavery refers to enslavement and servitude, all forms of forced labor and human trafficking, etc.

The International Labour Organization (ILO) reported in a 2014 survey that there were approximately 21 million victims of forced labor worldwide (as of 2012) while annual illicit profits reached US$150 billion (estimate), which shows that even in present times slave labor and human trafficking are serious social problems.

Accordingly, in March 2015 the British government enacted the UK Modern Slavery Act 2015 (hereafter: Slavery Act) to prevent forced labor and other present-day slave labor as well as human trafficking. The Slavery Act went into effect in October 2015. Section 54 of the Slavery Act requires commercial organizations that undertake business in the United Kingdom (regardless of whether the company is headquartered in the United Kingdom) and that have annual sales of £36 million or more to publish a statement of steps taken each fiscal year to prevent slave labor and human trafficking in their own businesses and value chain (supply chain).

Tokio Marine & Nichido Slavery and Human Trafficking Statement for the Fiscal Year 2016

Tokio Marine & Nichido announces as follows the Slavery and Human Trafficking Statement for the fiscal year 2016 as a response to the UK Modern Slavery Act 2015 (hereafter: Slavery Act). Tokio Marine & Nichido, together with its employees and business partners, will implement initiatives to prevent slave labor and human trafficking.