Governance Initiatives

Fundamental Corporate Governance Policy

Tokio Marine Group aims to raise the quality of initiatives for “business strategies,” “governance” and “social responsibility” and build a structure for resilient, highly sound and transparent management as a global insurance group. Through these initiatives, Tokio Marine Group will meet the expectations of stakeholders, beginning with continuously enhancing shareholder value, and contribute to realizing a sustainable society.

Organizational Structure for Promoting Sustainability

Given its importance, the Sustainability Committee consists of top management members, including the CEO and other chief officers. In addition, management members from Group companies around the world also participate in committee meetings. In this and other ways, we explore measures to address various issues by gathering the wisdom of the entire Group. The committee’s deliberations are promptly reported to the Management Meeting and the Board of Directors, and the feedback obtained is used in subsequent discussions and considerations.

Role of the Sustainability Committee

Deliberates on Tokio Marine Group’s sustainability strategies
Oversees the overall management and execution of sustainability strategies
Reports to and submits matters for discussion to the Board of Directors and in relevant management meetings

Roles of other organizations

1.

Secretariat
Promotes sustainability strategies and handles administration for the committee as well as the subcommittees and task forces.
2.

Working Groups
Formulate and execute annual plans for respective issues, with input from relevant departments of Tokio Marine Holdings and members of Group companies.
3.

Task force
Organizes members of projects tasked with strengthening short-term initiatives.

*

A body aimed at building consensus among Group companies regarding important DE&I themes (e.g., fostering female executive candidates, making companies more inclusive)

Figure: Organizational Structure for Promoting Sustainability

Improving quality from the customer’s perspective
Compliance
Enterprise Risk Management (ERM)
Security (Information & Cyber)
Sustainability in the Value Chain

Improving Quality from the Customer’s Perspective

Tokio Marine Group establishes basic policies for the protection of customers’ interests and develops a system to thoroughly promote being customer-oriented and to pursue various aspects including customer protection. In addition, Tokio Marine Group works to manage transactions involving conflicts of interest to ensure that clients’ interests are not unduly harmed.

Customer-Oriented Business Conduct Policies

To more thoroughly carry out customer-oriented insurance business while remaining close to customers and accurately identifying their diversifying needs, Tokio Marine & Nichido, Tokio Marine & Nichido Life and some other Group companies have formulated and announced their respective policies on customer-oriented business conduct and have been working with agents to promote specific initiatives under these policies.

Structure to Make Improvements Based on Customer Feedback

Each Tokio Marine Group company strives to improve the quality of its services by regarding customer feedback as an important indicator for the evaluation of service quality. For example, Tokio Marine & Nichido, Tokio Marine & Nichido Life and Nisshin Fire enter such feedback into a central management system that is set up on their respective intranets for later analysis. This feedback is then utilized for the said improvements.

Compliance

Tokio Marine Group has formulated the Tokio Marine Group Basic Policies for Compliance and the Tokio Marine Group Code of Conduct. The Company has maintained the Compliance System for the entire Group in accordance with the Policy and the Code. Also, the Company has built a structure to ensure group-wide compliance by periodically monitoring the status of compliance within the Group; receiving reports from Group companies on important compliance matters; discussing these matters among the Board of Directors, Management Meeting and the Internal Control Committee; and providing guidance and support about the activities of Group companies when necessary.

Enterprise Risk Management (ERM)

Tokio Marine Group is committed to Enterprise Risk Management (ERM) as a pillar of management to promote the Mid-Term Business Plan. In today’s uncertain and rapidly changing political, economic and social climate, we must constantly watch for the emergence of new risks and take appropriate action. From this point of view, we are not limited to conventional risk management for the purpose of risk mitigation and avoidance, but are comprehensively assessing risk in qualitative and quantitative ways.

Security (Information & Cyber)

Information Security

We have appointed the Director (Managing Director) in charge of the Legal and Compliance Department as the Group’s Chief Information Security Officer (CISO) and designated the Legal and Compliance Department as the controlling department supervising information security for the entire Group. Each Group company has also established sections in charge of information security. In this manner, the Group is working to build an effective management structure for information security (including privacy). Additionally, the Board of Directors supervises the implementation of information security.

Cybersecurity

Recognizing cybersecurity as one of the important management issues, with the Group Chief Information Security Officer (CISO) as the supervisor under the leadership of management, the Group companies in Japan and overseas are unitedly maintaining a management system. Reports and discussions are also held twice a year by the Board of Directors, where outside directors with IT expertise also participate.

Sustainability in the Value Chain

Tokio Marine Group is executing sustainability initiatives that are integrated into the value chain. As for sustainability in the value chain, we are engaging in three initiatives. These are value chain management in which we fulfill our social responsibilities together with business partners; promotion of environmental, social, and governance (ESG) initiatives among customers, projects and companies, to whom and which we provide products and services; and sustainable investments that give due consideration to ESG issues in investment activities.

Value Chain Management

In the value chain, Tokio Marine Group carries out activities aimed at fulfilling its social responsibility and achieving sustainable development together with its business partners and at raising customer protection and convenience and assuring the soundness and appropriateness of its business.

Efforts to Promote ESG Initiatives through the Provision of Products and Services

Tokio Marine Group strives to gain an understanding of ESG risks that have a significant impact on society and utilize the knowledge accumulated through its participation in various studies and international initiatives to develop insurance products and services while working with customers and business partners to respond to these risks.

Sustainable Investments and Financing

Tokio Marine Group believes that one of its basic roles is to give consideration to the environment, including climate change, as well as to society and governance in its investment and financing operations and contribute to the creation of a sustainable society. In an effort to solve various ESG issues, we join study and research activities such as the UNEP FI-PSI, PRI, Principles for Financial Action for the 21st Century and the Japan Sustainable Investment Forum and leverage the findings of these activities to execute sustainable investments and financing.