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CSR Performance Data

We provide principal CSR performance data for Tokio Marine Group.

Reporting Period and Reporting Organizations

  • Reporting period: Report on results for fiscal 2017 (April 2017 - March 2018)
  • Reporting organizations: Tokio Marine Holdings and major subsidiaries

Corporate Governance

For details, please refer to Corporate Governance Report.

Internal Control

Examples of Inclusion in Domestic Public SRI/ESG Funds

Fund Name Managing Company
Sumishin SRI Japan Open STB Asset Management
Sumishin Japan Stock SRI Fund STB Asset Management
Socially Responsible Fund (SRI Plan) STB Asset Management
DC Good Company (Socially Responsible Investment) STB Asset Management
Mitsubishi UFJ SRI Fund Mitsubishi UFJ Asset Management
Eco Partners (name: Green Wings) Mitsubishi UFJ Asset Management
Daiwa Eco Fund Daiwa Asset Management
World 6 Asset Equal Distribution (monthly distribution type/Growth Type) Daiwa Asset Management
DC Daiwa SRI Fund Daiwa Asset Management
Nikko Eco Fund Nikko Asset Management
  • *Inclusion in these funds is based on the latest performance reports of each fund as of the end of July 2018.

Improving Quality from the Customer’s Perspective

Group Core CSR Themes and Materiality

Environment

CO2 Emissions from Energy Sources and CO2 Absorption and Fixation (Tokio Marine Holdings and major subsidiaries)

Reduction targets for CO2 emissions

  • Medium-term target (fiscal 2017): -3% (compared with fiscal 2014 level)
  • Reduction target in fiscal 2017: -1% compared with the previous year

CO2 emissions

From fiscal 2015, we began calculating Scope 3 “Category 1: Purchased goods and services (Purchased paper),” “Category 3: Fuel- and energy-related activities not included in Scope 1, 2,” and “Category 5: Waste generated in operations” as we expanded the scope of calculation for CO2 emissions.
For fiscal 2017, CO2 emissions(Scope 1+2+3)for Tokio Marine Holdings and major subsidiaries were 115,244 tons (domestic: 80,545 tons, overseas: 34,699 tons) versus the initial-year target of 118,226 tons (-1% from the previous fiscal year) and -3.6% compared with the previous fiscal year, thereby achieving the target. The principal factor was efforts to reduce environmental loads.

Data coverage rate

We calculate 100% (employee base) of Tokio Marine Holdings and major subsidiaries (excluding Scope 3 “Category 5: Waste generated in operations” and “Category 6: Business travel (by air)).

(Unit: tons)

Fiscal 2015 Fiscal 2016 Fiscal 2017
CO2 emissions 122,280 119,420 115,244
Scope of Calculation up to fiscal 2014 98,800
(100.5% compared with the previous year)
97,591
(98.8% compared with the previous year)
93,367
(95.7% compared with the previous year)
Breakdown Domestic*1 89,878 85,665 80,545
Scope of Calculation up to fiscal 2014 69,338
(95.0% compared with the previous year)
66,749
(96.3% compared with the previous year)
62,207
(93.2% compared with the previous year)
Overseas*2 32,402 33,755 34,699
Scope of Calculation up to fiscal 2014 29,462
(116.3% compared with the previous year)
30,843
(104.7% compared with the previous year)
31,161
(101.0% compared with the previous year)
Scope 1 Direct
(Gas, heavy oil, gasoline, etc.)
14,954
Domestic*1 10,750
Overseas*2 4,203
14,916
Domestic 10,466
Overseas 4,450
14,474
Domestic 10,099
Overseas 4,375
Scope 2 Indirect
(Electricity, chilled/hot water, etc.)
77,854
Domestic*1 55,863
Overseas*2 21,991
76,037
Domestic 53,609
Overseas 22,428
72,069
Domestic 49,126
Overseas 22,943
Scope 3 Total 29,472
Domestic*1 23,264
Overseas*2 6,208
28,466
Domestic 21,590
Overseas 6,876
28,702
Domestic 21,321
Overseas 7,381
Category 1:
Purchased goods and services (Paper usage)
17,036
Domestic*1 15,629
Overseas*2 1,407
15,499
Domestic 14,201
Overseas 1,297
15,580
Domestic 13,801
Overseas 1,779
Category 3:
Fuel- and energy-related activities not included in Scope 1, 2 (Electricity, steam and chilled/hot water usage)
5,589
Domestic*1 4,056
Overseas*2 1,534
5,582
Domestic 3,967
Overseas 1,616
5,459
Domestic 3,736
Overseas 1,759
Category 5:
Waste generated in operations (Waste generation)
*3 855 748 802
Category 6:
Business travel (by air)
5,992
Domestic*1 2,725
Overseas*2 3,267
(Coverage rate 74.1%)
6,638
Domestic 2,674
Overseas 3,964
(Coverage rate 75.1%)
6,824
Domestic 2,982
Overseas 3,843
(Coverage rate 100%)
CO2 emissions per employee 3.31 3.07 2.94
Scope of Calculation up to fiscal 2014 2.68
(92.1% compared with the previous year)
2.51
(93.7% compared with the previous year)
2.38
(94.8% compared with the previous year)
Number of employees (consolidated fiscal year base) 36,902 38,842 39,191
CO2 absorption and fixation
  • *
    Excluding CO2 absorption and fixation (FY2016:160,000t) through mangrove planting
3,447 3,459 3,521
Data calculation method (items)
“1. Calculation Method of CO2 emissions originating from energy consumption and CO2 absorption and fixation”
Data collection scope (items)

Environmental Load Data (Tokio Marine Holdings and major subsidiaries)

Units Fiscal 2015 Fiscal 2016 Fiscal 2017
Electricity usage 1,000 kWh
(GJ)
148,124
(533,246)
148,466
(534,476)
145,944
(525,398)
Gas usage 1,000 m3
(GJ)
1,548
(66,152)
1,431
(70,953)
1,156
(69,253)
Steam and chilled/hot water usage GJ 24,869 23,506 23,634
Gasoline usage kℓ
(GJ)
4,933
(170,711)
4,835
(167,296)
4,682
(161,991)
Heavy oil usage
(GJ)
24,498
(957)
29,192
(1,141)
29,749
(1,241)
Business travel (by air) 1,000 km 56,513 64,215 71,366
Paper usage t 9,309 8,469 8,514
Data calculation method (items)
“1. Calculation Method of Environmental load data”
Data calculation method (items)
Companies of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2018)”

CO2 Emissions from Energy Sources (Tokio Marine & Nichido)

CO2 emissions reduction targets

  • Medium-term target (fiscal 2020): -40% reduction (compared with fiscal 2006 level)
  • Long-term target (fiscal 2050): -60% reduction (compared with fiscal 2006 level)
  • Reduction target in fiscal 2017: -1% compared with the previous year

CO2 emissions

From fiscal 2015, we began calculating Scope 3 “Category 1: Purchased goods and services (Purchased paper),” “Category 3: Fuel- and energy-related activities not included in Scope 1, 2,” and “Category 5: Waste generated in operations” as we expanded the scope of calculation for CO2 emissions.
For fiscal 2017, CO2 emissions (Scope 1+2+3) of Tokio Marine & Nichido were 62,356 tons versus the initial-year target of 66,309 tons (-1% from the previous fiscal year) and -6.9% compared with the previous fiscal year due to energy conservation efforts.

Data coverage rate

100.0% of Tokio Marine & Nichido overall (employee base)

(Unit: tons)

Fiscal 2015 Fiscal 2016 Fiscal 2017
CO2 emissions 70,631 66,979 62,356
Scope of Calculation up to fiscal 2014 53,590
(93.1% compared with the previous year)
50,928
(95% compared with the previous year)
46,814
(91.9% compared with the previous year)
Scope 1 Direct
(Gas, heavy oil, gasoline, etc.)
7,756 7,525 7,344
Scope 2 Indirect
(Electricity, chilled/hot water, etc.)
44,177 41,845 37,891
Scope 3 Total 18,699 17,609 17,121
Category 1:
Purchased goods and services (Paper usage)
13,025 12,266 11,923
Category 3:
Fuel- and energy-related activities not included in Scope 1, 2 (Electricity, steam and chilled/hot water usage)
3,243 3,131 2,913
Category 5:
Waste generated in operations (Waste generation)
773 654 707
Category 6:
Business travel (by air)
1,658 1,559 1,578
CO2 emissions per employee 4.12 3.86 3.57
Scope of Calculation up to fiscal 2014 3.13
(93.4% compared with the previous year)
2.93
(93.6% compared with the previous year)
2.68
(91.1%)
Number of employees 17,148 17,368 17,483
Data calculation method (items)
“1. Calculation Method of CO2 emissions originating from energy consumption and CO2 absorption and fixation”
Data calculation method (items)
Tokio Marine & Nichido

Environmental Load Data (Tokio Marine & Nichido)

Units Fiscal 2015 Fiscal 2016 Fiscal 2017
Electricity usage 1,000 kWh
(GJ)
82,122
(295,640)
79,491
(286,166)
74,166
(266,997)
Gas usage 1,000 m3
(GJ)
828
(36,929)
788
(34,976)
792
(35,142)
Steam and chilled/hot water usage, etc. GJ 24,145 22,787 20,679
Gasoline usage kℓ
(GJ)
2,525
(87,365)
2,428
(84,016)
2,338
(80,883)
Heavy oil usage
(GJ)
19,046
(745)
22,367
(875)
25,447
(995)
Business travel (by air) 1,000 km 14,664 14,818 15,231
Water usage 1,000 m3 320 317 307
Paper usage t 7,118 6,703 6,516
Waste t 3,937 3,652 3,739
Recycling rate % 57 59 57.9
Data calculation method (items)
“1. Calculation Method of Environmental load data”
Data calculation method (items)
Tokio Marine & Nichido

Human Rights and Labor

Data coverage rate

  • Tokio Marine Holdings and major subsidiaries (employee base) are calculated as 100%.
  • Tokio Marine Holdings and domestic major subsidiaries: 65.8% of Tokio Marine Holdings and major subsidiaries (employee base)
  • Tokio Marine & Nichido: 46.6% of Tokio Marine Holdings and major subsidiaries (employee base)

Basic Data

Number of employees (Tokio Marine Holdings and major subsidiaries)

Fiscal 2015 Fiscal 2016 Fiscal 2017
Total number of employees (consolidated fiscal year base) 36,902 38,842 39,191
Tokio Marine Holdings and domestic major subsidiaries* Male: 13,044
Female: 11,246
Overall: 24,290
Male: 13,195
Female: 12,122
Overall: 25,317
Male: 13,144
Female: 12,345
Overall: 25,489
Tokio Marine Holdings and overseas major subsidiaries Asia: 2,763
North and Central Americas: 8,962
Europe: 887
Overall: 12,612
Asia: 2,789
North and Central Americas: 9,786
Europe: 950
Overall: 13,525
Asia: 2,820
North and Central Americas: 10,044
Europe: 1,028
Overall: 13,892
Data calculation method (items)
Data calculation method (items)

Basic employee data (Tokio Marine & Nichido)

Fiscal 2015 Fiscal 2016 Fiscal 2017
Average age Male: 46.7
Female: 36.0
Overall: 41.7
Male: 46.5
Female: 36.1
Overall: 41.5
Male: 47
Female:36
Overall: 41.5
Average years continuously employed Male: 11.9
Female: 10.9
Overall: 11.5
Male: 11.8
Female: 10.8
Overall: 11.4
Male: 12
Female:11
Overall: 11.5
Average salary Approx. 8,910 thousand yen Approx. 8,290 thousand yen Approx. 8,520 thousand yen
Turnover rate* 2.1% 2.1% 2.2%
  • *
    The turnover rate is calculated based on the number of personnel who quit voluntarily (excluding the age-limit retirement).

Number of new hires (Tokio Marine & Nichido)

Fiscal 2015 Fiscal 2016 Fiscal 2017
Male: 135
Female: 512
Overall: 647
Male: 162
Female: 530
Overall: 692
Male: 185
Female: 391
Overall: 576

Fair Personnel System and Management

Employee attitude survey (Tokio Marine & Nichido)

Fiscal 2015 Fiscal 2016 Fiscal 2017
Respondents 14,925
(Response rate: 85.0%)
15,766
(Response rate: 89.0%)
15,880
(Response rate: 90%)
Level of satisfaction Male: 89.0%
Female: 83.0%
Overall: 85.0%
Male: 90.0%
Female: 83.0%
Overall: 86.0%
Male: 89.0%
Female: 83.0%
Overall: 85.0%

Labor union participation rate (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2015 Fiscal 2016 Fiscal 2017
80.2% 99% 99.9%

Development of Human Resources

Employee Training (Tokio Marine & Nichido)

Fiscal 2015 Fiscal 2016 Fiscal 2017
Total training hours 410,123 hrs. 510,104 hrs. 444,091 hrs.
Average training hours per employee 28.4 hrs. 34.9 hrs. 30.15 hrs.
Total training cost ¥1,033,853,272 ¥1,206,783,618 ¥1,252,742,000
Average training cost per employee ¥71,606 ¥82,470 ¥85,041

Job request system (job posting system) (Tokio Marine & Nichido)

Fiscal 2015 Fiscal 2016 Fiscal 2017
Applicants: 287
Approval: 136
Applicants: 344
Approval: 202
Applicants: 334
Approval: 184
  • *
    Note: Approved requests take effect in the fiscal year after that of the application.

Utilizing Diverse Human Resources

Number of directors and managers (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2015 Fiscal 2016 Fiscal 2017
Directors
(including executive officers)
Male: 186
Female: 8
Overall: 194
Male: 180
Female: 8
Overall: 188
Male: 182
Female: 10
Overall: 192
General managers Male: 631
Female: 25
Overall: 656
Male: 701
Female: 25
Overall: 726
Male: 745
Female: 31
Overall: 776
Section managers Male: 2,784
Female: 225
Overall: 3,009
Male: 2,785
Female: 271
Overall: 3,056
Male: 2,728
Female: 290
Overall: 3,018
Managers
(general managers and section managers) total
Male: 3,415
Female: 250
Overall: 3,665
Male: 3,486
Female: 296
Overall: 3,782
Male: 3,473
Female: 321
Overall: 3,794
(Deputy managers)
(only Tokio Marine & Nichido)
Male: 1,900
Female: 347
Overall: 2,247
Male: 1,840
Female: 369
Overall: 2,209
Male: 1,787
Female: 393
Overall: 2,180
Data calculation method (items)
“1. Calculation Method of Basic data on human rights and labor, and use of diverse human resources”
Data calculation method (items)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2018)”

Number of female directors (Tokio Marine & Nichido, as of April 1, 2018)

Directors and officers Rate
5 8.3%

Number of employees using the system for continued employment of older employees (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2015 Fiscal 2016 Fiscal 2017
645 642 721

Rate of employment of persons with disabilities (domestic Group companies, as of June 1, 2017)

Fiscal 2015 Fiscal 2016 Fiscal 2017
2.17% 2.20% 2.20%

Reform of Working Styles

Retiree rehiring system (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2015 Fiscal 2016 Fiscal 2017
17 29 28

Maternity leave system (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2015 Fiscal 2016 Fiscal 2017
592 539 642

Childcare leave system (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2015 Fiscal 2016 Fiscal 2017
Male: 124
Female: 919
Overall: 1,043
Male: 174
Female: 1,039
Overall: 1,213
Male: 204
Female: 1,080
Overall: 1,284
  • *
    At Tokio Marine & Nichido, 178 male employees within 254 eligible persons took the leave (taking leave rate: 70.1%)

Short working hours system (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2015 Fiscal 2016 Fiscal 2017
909 1,066 1,230

Resumption of work support system (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2015 Fiscal 2016 Fiscal 2017
888 1,026 1,061

Return to work rate after taking childcare leave (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2016* Fiscal 2017
Male: 100% Male: 100%
Female: 95.5% Female: 96.7%
  • *
    Only Tokio Marine & Nichido

Employee retention rate after taking childcare leave (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2016* Fiscal 2017
Male: 100% Male: 99%
Female: 94.9% Female: 98.1%
  • *
    Only Tokio Marine & Nichido

Spouse childbirth leave (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2015 Fiscal 2016 Fiscal 2017
37 41 55

Nursing care leave system (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2015 Fiscal 2016 Fiscal 2017
7 13 16

Nursing care temporary retirement system (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2015 Fiscal 2016 Fiscal 2017
14 9 11

Annual average actual working hours (Tokio Marine & Nichido)

Fiscal 2015 Fiscal 2016 Fiscal 2017
1,954.2 hrs. 1,954.2 hrs. 1949.3 hrs.

Monthly average overtime hours (Tokio Marine & Nichido)

Fiscal 2015 Fiscal 2016 Fiscal 2017
20.3 hrs. 20.5 hrs. 20 hrs.
  • *
    Including legal overtime hours

Number of annual paid leave days taken (Tokio Marine & Nichido)

Fiscal 2015 Fiscal 2016 Fiscal 2017
13.8 days 14.5 days 15.2 days

Number of thin-client terminal users (at home and/or out of office) (Tokio Marine & Nichido)

Fiscal 2015 Fiscal 2016 Fiscal 2017
4,519 (All employees: 12,255) 5,278 (All employees: 14,211) 6,004 (All employees: 17,483)

Health Management and Occupational Health and Safety

Percentage of employees who received health checks (Tokio Marine & Nichido)

Category Fiscal 2014 Fiscal 2015 Fiscal 2016 Fiscal 2017
Percentage of employees who received health checks 99.9% 99.8% 100% 100%
Percentage of employees who underwent a detailed examination after a regular checkup 82.3% 91.2% 89.8% 88.7%
Uterine cancer screening rate - 59.2% 61.7% 63.2%
Breast cancer screening rate - 74.8% 76.9% 79.6%
Prostate cancer screening rate - 74.6% 74.2% 74.9%

Specific health guidance implementation rate (Tokio Marine & Nichido)

Category Fiscal 2013 Fiscal 2014 Fiscal 2015 Fiscal 2016
Specific health guidance implementation rate 53.0% 55.8% 59.2% 58.2%

Participation in health improvement measures (Tokio Marine & Nichido)

Category Fiscal 2014 Fiscal 2015 Fiscal 2016 Fiscal 2017
Number of employees who participated in Health Promotion Month/Health Challenge 3,535 4,170 4,876 6,599

Health status of employees (Tokio Marine & Nichido)

Category Fiscal 2014 Fiscal 2015 Fiscal 2016 Fiscal 2017
Findings at a regular health checkup 50.3% 49.9% 50.1% 49.3%
Persons maintaining a healthy body weight (BMI) 68.8% 69.3% 69.7% 68.9%
Smoking rate 16.3% 15.8% 15.7% 15.3%
Stress test execution rate 91.4% 94.8% 97.5% 97.4%

Independent initiative implementation status (Tokio Marine & Nichido)

Category Fiscal 2014 Fiscal 2015 Fiscal 2016 Fiscal 2017
Number of employees participating in anti-obesity initiatives for young employees 200 153 226 219

Industrial accidents (Tokio Marine Holdings and domestic major subsidiaries)

(Occupational accidents)
Fiscal 2015 Fiscal 2016 Fiscal 2017
47 58 82*
  • *Due to expansion of scope of business of domestic major subsidiaries
(Commuting accidents)
Fiscal 2015 Fiscal 2016 Fiscal 2017
51 43 78*
  • *Due to expansion of scope of business of domestic major subsidiaries
Data calculation method (items)
“1. Calculation Method of Industrial accidents”
Data calculation method (items)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2018)”

Human Rights

Human rights training participation rate (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2015 Fiscal 2016 Fiscal 2017
99.7% 99.6% 99.7%

Human rights training hours (Tokio Marine & Nichido)

Fiscal 2015 Fiscal 2016 Fiscal 2017
Total training hours 22,472 hrs. 22,474 hrs. 22,833 hrs.
Training hours per employee 1 hrs. 1 hrs. 1 hrs.
Participation rate 100.0% 100.0% 100.0%

Local Community and Social Contribution Activities

Employee participation rate in volunteer activities (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2015 Fiscal 2016 Fiscal 2017
131.3% 139% 136.2%

Number of employees who took volunteer leave (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2015 Fiscal 2016 Fiscal 2017
117 96 119

Donations (Tokio Marine Holdings and domestic major subsidiaries, including monetary and in-kind donations by employees and agents)

Fiscal 2015 Fiscal 2016 Fiscal 2017
Approx. 1,340 million yen
(includes disaster support of approx. 53 million yen)
Approx. 1,474 million yen
(includes disaster support of approx. 49 million yen)
Approx. 1,689 million yen
(include disaster support of approx. 47 million yen and donations to NGOs of total amount of approx. 141 million yen)
  • *
    This includes donations by employees and agents, miscellaneous expenses for social contribution programs, payments in kind, opened facilities and employee dispatching.
  • *1
    Data has been amended due to change in calculation method.