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CSR Management

CSR Materiality (Material Issues) : Grievance resolution (improving quality of products and services) / Human resources development, diversity and inclusion and labour practices / Health and productivity management / Reduction of environmental footprint

In order for Tokio Marine Group to earn the trust of all people and society and achieve sustainable growth, we need to reinforce our structure for resilient, sound and highly transparent CSR management as a global insurance group and as our responsibility to customers, employees and the global environment.

Tokio Marine Group has provided “safety and security” to society and contributed to its development by making the most of our abundant knowledge and experience accumulated over the years in the insurance industry. In the future as well, we will work to solve various social issues and continuously raise the Group’s corporate value while contributing to a safe, secure and sustainable future. By doing so, we aim to become a “Good Company” that is trusted by all people and society.

Our efforts toward this goal are founded on our remaining a corporate group that provides the best value to customers, offers healthy and rewarding workplaces for employees and causes less environmental impact. Tokio Marine Group strives to strengthen this “foundation” by setting targets and going through the plan-do-check-act (PDCA) cycle in accordance with our policies concerning each material issue.