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  2. Core Theme 1: Providing Safety and Security
  3. Improving Quality from the Customer’s Perspective

Improving Quality from the Customer’s Perspective

Aiming to become “a company that delivers sustainable growth by providing safety and security to customers and by always remaining their first choice,” Tokio Marine Group takes feedback from customers seriously and works to improve the operational quality on a constant basis. We strive to build trust-based partnerships with agents and improve our operational quality together in order to truly provide safety and security from a customer standpoint.

Relation between written content and SDGs

Relevant goal Relevant target Description of related content
3. Good health and well-being 3.6 Halve the number of global deaths and injuries from road traffic accidents Establishing a foundation to provide products and services for building a secure society by leveraging traffic technology innovation
11. Sustainable cities and communities 11.2 Provide access to safe, affordable, accessible and sustainable transport systems for all, improving road safety, notably by expanding public transport Establishing a foundation to provide products and services for making society resilient to natural disasters and for building a secure society by leveraging traffic technology innovation
12. Responsible consumption and production 12.2 Achieve the sustainable management and efficient use of natural resources Establishing a foundation to provide products and services for building a secure society by leveraging traffic technology innovation and for building a secure society by responding to varying lifestyles and changes in society
13. Climate action 13.1 Strengthen resilience and adaptive capacity to climate-related hazards and natural disasters Establishing a foundation to provide products and services for making society resilient to natural disasters
16. Peace, justice and strong institutions 16.5 Substantially reduce corruption and bribery in all their forms Customer Feedback Response Policy

Section composition