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CSR Performance Data

We provide principal CSR performance data for Tokio Marine Group.

Reporting Period and Reporting Organizations

  • Reporting period: Report on results for fiscal 2016 (April 2016 - March 2017)
  • Reporting organizations: Tokio Marine Holdings and major subsidiaries

Corporate Governance

For details, please refer to Corporate Governance Report.

Internal Control

Examples of Inclusion in Domestic Public SRI/ESG Funds

Fund Name Managing Company
Sumishin SRI Japan Open STB Asset Management
Sumishin Japan Stock SRI Fund STB Asset Management
Socially Responsible Fund (SRI Plan) STB Asset Management
DC Good Company (Socially Responsible Investment) STB Asset Management
Mitsubishi UFJ SRI Fund Mitsubishi UFJ Asset Management
Eco Partners (name: Green Wings) Mitsubishi UFJ Asset Management
Daiwa Eco Fund Daiwa Asset Management
World 6 Asset Equal Distribution (monthly distribution type/Growth Type) Daiwa Asset Management
DC Daiwa SRI Fund Daiwa Asset Management
Nikko Eco Fund Nikko Asset Management
  • *Inclusion in these funds is based on the latest performance reports of each fund as of the end of July 2017.

Improving Quality from the Customer’s Perspective

Group Core CSR Themes and Materiality

Environment

CO2 Emissions from Energy Sources and CO2 Absorption and Fixation (Tokio Marine Holdings and major subsidiaries)

Reduction targets for CO2 emissions

  • Medium-term target (fiscal 2017): -3% (compared with fiscal 2014 level)
  • Reduction target in fiscal 2016: -1% compared with the previous year

CO2 emissions

From fiscal 2015, we began calculating Scope 3 “Category 1: Purchased goods and services (Purchased paper),” “Category 3: Fuel- and energy-related activities not included in Scope 1, 2,” and “Category 5: Waste generated in operations” as we expanded the scope of calculation for CO2 emissions.
Under the scope of calculation (Scope 1 + Scope 2 + Scope 3 “Category 6: Business travel (by air)” used up to fiscal 2014, CO2 emissions for Tokio Marine Holdings and major subsidiaries in fiscal 2015 were 98,800 tons (domestic: 69,338 tons, overseas: 29,462 tons) versus the initial-year target of 97,334 tons (-1% from the previous fiscal year) and 100.5% compared with the previous fiscal year. The principal factor was an increase in overseas CO2 emissions due to an expansion in overseas business.
For fiscal 2016, CO2 emissions for Tokio Marine Holdings and major subsidiaries were 97,591 tons (domestic: 66,749 tons, overseas: 30,843 tons) versus the initial-year target of 97,812 tons (-1% from the previous fiscal year) and 99.0% compared with the previous fiscal year, thereby achieving the target. The principal factor was efforts to steady reduce CO2 emissions and a decrease of the CO2 emissions coefficient.

Data coverage rate

We calculate 100% (employee base) of Tokio Marine Holdings and major subsidiaries (excluding Scope 3 “Category 5: Waste generated in operations” and “Category 6: Business travel (by air)).

(Unit: tons)

Fiscal 2014 Fiscal 2015 Fiscal 2016
CO2 emissions - 122,280 119,420
Scope of Calculation up to fiscal 2014 98,317
(111.8% compared with the previous year)
98,800
(100.5% compared with the previous year)
97,591
(98.8% compared with the previous year)
Breakdown Domestic*1 - 89,878 85,665
Scope of Calculation up to fiscal 2014 72,978
(111.6% compared with the previous year)
69,338
(95.0% compared with the previous year)
66,749
(96.3% compared with the previous year)
Overseas*2 - 32,402 33,755
Scope of Calculation up to fiscal 2014 25,339
(112.4% compared with the previous year)
29,462
(116.3% compared with the previous year)
30,843
(104.7% compared with the previous year)
Scope 1 Direct
(Gas, heavy oil, gasoline, etc.)
14,830
Domestic 10,770 Overseas 4,060
14,954
Domestic*1 10,750
Overseas*2 4,203
14,916
Domestic 10,466
Overseas 4,450
Scope 2 Indirect
(Electricity, chilled/hot water, etc.)
78,284
Domestic 59,510
Overseas 18,774
77,854 Domestic*1 55,863 Overseas*2 21,991 76,037
Domestic 53,609
Overseas 22,428
Scope 3 Total 5,202
Domestic 2,698
Overseas 2,504
29,472
Domestic*1 23,264
Overseas*2 6,208
28,466
Domestic 21,590
Overseas 6,876
Category 1:
Purchased goods and services (Paper usage)
- 17,036
Domestic*1 15,629
Overseas*2 1,407
15,499
Domestic 14,201
Overseas 1,297
Category 3:
Fuel- and energy-related activities not included in Scope 1, 2 (Electricity, steam and chilled/hot water usage)
- 5,589
Domestic*1 4,056
Overseas*2 1,534
5,582
Domestic 3,967
Overseas 1,616
Category 5:
Waste generated in operations (Waste generation)
- 855*3 748
Category 6:
Business travel (by air)
5,202
Domestic 2,698
Overseas 2,504
5,992
Domestic*1 2,725
Overseas*2 3,267
(Coverage rate 74.1%)
6,638
Domestic 2,674
Overseas 3,964
(Coverage rate 75.1%)
CO2 emissions per employee - 3.31 3.07
Scope of Calculation up to fiscal 2014 2.91
(110.2% compared with the previous year)
2.68
(92.1% compared with the previous year)
2.51
(93.7% compared with the previous year)
Number of employees (consolidated fiscal year base) 33,829 36,902 38,842
CO2 absorption and fixation
  • *
    Excluding CO2 absorption and fixation (FY2016:160,000t) through mangrove planting
3,310 3,447 3,459
Data calculation method (items)
“1. Calculation Method of CO2 emissions originating from energy consumption and CO2 absorption and fixation”
Data collection scope (items)

Environmental Load Data (Tokio Marine Holdings and major subsidiaries)

Units Fiscal 2014 Fiscal 2015 Fiscal 2016
Electricity usage 1,000 kWh
(GJ)
146,481
(527,192)
148,124
(533,246)
148,466
(534,476)
Gas usage 1,000 m3
(GJ)
1,606
(68,664)
1,548
(66,152)
1,431
(70,953)
Steam and chilled/hot water usage GJ 27,631 24,869 23,506
Gasoline usage kℓ
(GJ)
4,885
(168,974)
4,933
(170,711)
4,835
(167,296)
Heavy oil usage
(GJ)
25,990
(1,016)
24,498
(957)
29,192
(1,141)
Business travel (by air) 1,000 km 47,780 56,513 64,215
Paper usage t 9,090 9,309 8,469
Data calculation method (items)
“1. Calculation Method of Environmental load data”
Data collection scope (items)
Companies of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2017)”

CO2 Emissions from Energy Sources (Tokio Marine & Nichido)

CO2 emissions reduction targets

  • Medium-term target (fiscal 2020): -40% reduction (compared with fiscal 2006 level)
  • Long-term target (fiscal 2050): -60% reduction (compared with fiscal 2006 level)
  • Reduction target in fiscal 2016: -1% compared with the previous year

CO2 emissions

From fiscal 2015, we began calculating Scope 3 “Category 1: Purchased goods and services (Purchased paper),” “Category 3: Fuel- and energy-related activities not included in Scope 1, 2,” and “Category 5: Waste generated in operations” as we expanded the scope of calculation for CO2 emissions.
Under the scope of calculation (Scope 1 + Scope 2 + Scope 3 “Category 6: Business travel (by air)” used up to fiscal 2014, CO2 emissions for Tokio Marine & Nichido in fiscal 2015 were 53,590 tons versus the initial-year target of 56,971 tons (-1% from the previous fiscal year) and 93.1% compared with the previous fiscal year. The principal factors were a decrease in electricity usage due to energy conservation efforts and an improvement in the CO2 emission coefficient of domestic electric power producers. For fiscal 2016, CO2 emissions of Tokio Marine & Nichido were 50,928 tons versus the initial-year target of 53,054 tons (-1% from the previous fiscal year) and 95.0% compared with the previous fiscal year due to the same reason. The company achieved its target for the second consecutive year.

Data coverage rate

100.0% of Tokio Marine & Nichido overall (employee base)

(Unit: tons)

Fiscal 2014 Fiscal 2015 Fiscal 2016
CO2 emissions - 70,631 66,979
Scope of Calculation up to fiscal 2014 57,546
(113.6% compared with the previous year)
53,590
(93.1% compared with the previous year)
50,928
(95% compared with the previous year)
Scope 1 Direct
(Gas, heavy oil, gasoline, etc.)
7,987 7,756 7,525
Scope 2 Indirect
(Electricity, chilled/hot water, etc.)
47,777 44,177 41,845
Scope 3 Total 1,781 18,699 17,609
Category 1:
Purchased goods and services (Paper usage)
- 13,025 12,266
Category 3:
Fuel- and energy-related activities not included in Scope 1, 2 (Electricity, steam and chilled/hot water usage)
- 3,243 3,131
Category 5:
Waste generated in operations (Waste generation)
- 773 654
Category 6:
Business travel (by air)
1,781 1,658 1,559
CO2 emissions per employee - 4.12 3.86
Scope of Calculation up to fiscal 2014 3.35
(113.9% compared with the previous year)
3.13
(93.4% compared with the previous year)
2.93
(93.6% compared with the previous year)
Number of employees 17,155 17,148 17,368
Data calculation method (items)
“1. Calculation Method of CO2 emissions originating from energy consumption and CO2 absorption and fixation”
Data collection scope (items)
Tokio Marine & Nichido

Environmental Load Data (Tokio Marine & Nichido)

Units Fiscal 2014 Fiscal 2015 Fiscal 2016
Electricity usage 1,000 kWh
(GJ)
85,753
(308,647)
82,122
(295,640)
79,491
(286,166)
Gas usage 1,000 m3
(GJ)
905
(38,332)
828
(36,929)
788
(34,976)
Steam and chilled/hot water usage, etc. GJ 26,956 24,145 22,787
Gasoline usage kℓ
(GJ)
2,545
(88,066)
2,525
(87,365)
2,428
(84,016)
Heavy oil usage
(GJ)
23,132
(904,461)
19,046
(744,700)
22,367
(874,536)
Business travel (by air) 1,000 km 15,076 14,664 14,818
Water usage 1,000 m3 332 320 317
Paper usage t 7,114 7,118 6,703
Waste t 4,315 3,937 3,652
Recycling rate % 55 57 59
Data calculation method (items)
“1. Calculation Method of Environmental load data”
Data collection scope (items)
Tokio Marine & Nichido

Human Rights and Labor

Data coverage rate

  • Tokio Marine Holdings and major subsidiaries (employee base) are calculated as 100%.
  • Tokio Marine Holdings and domestic major subsidiaries: 65.8% of Tokio Marine Holdings and major subsidiaries (employee base)
  • Tokio Marine & Nichido: 46.6% of Tokio Marine Holdings and major subsidiaries (employee base)

Basic Data

Number of employees (Tokio Marine Holdings and major subsidiaries)

Fiscal 2014 Fiscal 2015 Fiscal 2016
Total number of employees (consolidated fiscal year base) 33,829 36,902 38,842
Tokio Marine Holdings and domestic major subsidiaries* Male: 13,134
Female: 11,055
Overall: 24,189
Male: 13,044
Female: 11,246
Overall: 24,290
Male: 13,195
Female: 12,122
Overall: 25,317
Tokio Marine Holdings and overseas major subsidiaries Asia: 2,726
North and Central Americas: 6,189
Europe: 725
Overall: 9,640
Asia: 2,763
North and Central Americas: 8,962
Europe: 887
Overall: 12,612
Asia: 2,789
North and Central Americas: 9,786
Europe: 950
Overall: 13,525
Data calculation method (items)
Data collection scope (items)

Basic employee data (Tokio Marine & Nichido)

Fiscal 2014 Fiscal 2015 Fiscal 2016
Average age Male: 46.6
Female: 35.9
Overall: 41.7
Male: 46.7
Female: 36.0
Overall: 41.7
Male: 46.5
Female: 36.1
Overall: 41.5
Average years continuously employed Male: 11.9
Female: 10.8
Overall: 11.4
Male: 11.9
Female: 10.9
Overall: 11.5
Male: 11.8
Female: 10.8
Overall: 11.4
Average salary Approx. 8,250 thousand yen Approx. 8,910 thousand yen Approx. 8,290 thousand yen
Turnover rate* 2.6% 2.1% 2.1%
  • *
    The turnover rate is calculated based on the number of personnel who quit voluntarily (excluding the age-limit retirement).

Number of new hires (Tokio Marine & Nichido)

Fiscal 2014 Fiscal 2015 Fiscal 2016
Male: 111
Female: 347
Overall: 458
Male: 135
Female: 512
Overall: 647
Male: 162
Female: 530
Overall: 692

Fair and Honest Personnel Affairs

Employee attitude survey (Tokio Marine & Nichido)

Fiscal 2014 Fiscal 2015 Fiscal 2016
Respondents 14,041
(Response rate: 81.0%)
14,925
(Response rate: 85.0%)
15,766
(Response rate: 89.0%)
Level of satisfaction Male: 89.0%
Female: 82.0%
Overall: 85.0%
Male: 89.0%
Female: 83.0%
Overall: 85.0%
Male: 90.0%
Female: 83.0%
Overall: 86.0%

Labor union participation rate (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2014 Fiscal 2015 Fiscal 2016
80.1% 80.2% 99%

Development of Human Resources

Employee Training (Tokio Marine & Nichido)

Fiscal 2014 Fiscal 2015 Fiscal 2016
Total training hours - 410,123 hrs. 510,104 hrs.
Average training hours per employee - 28.4 hrs. 34.9 hrs.
Total training cost - ¥1,033,853,272 ¥1,206,783,618
Average training cost per employee - ¥71,606 ¥82,470

Job request system (job posting system) (Tokio Marine & Nichido)

Fiscal 2014 Fiscal 2015 Fiscal 2016
Applicants: 219
Approval: 110
Applicants: 287
Approval: 136
Applicants: 344
Approval: 202
  • *
    Note: Approved requests take effect in the fiscal year after that of the application.

Utilizing Diverse Human Resources

Number of directors and managers (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2014 Fiscal 2015 Fiscal 2016
Directors
(including executive officers)
Male: 176*
Female: 7
Overall: 183*
Male: 186
Female: 8
Overall: 194
Male: 180
Female: 8
Overall: 188
General managers Male: 578
Female: 23
Overall: 601
Male: 631
Female: 25
Overall: 656
Male: 701
Female: 25
Overall: 726
Section managers Male: 2,824
Female: 200
Overall: 3,024
Male: 2,784
Female: 225
Overall: 3,009
Male: 2,785
Female: 271
Overall: 3,056
Managers
(general managers and section managers) total
Male: 3,402
Female: 223
Overall: 3,625
Male: 3,415
Female: 250
Overall: 3,665
Male: 3,486
Female: 296
Overall: 3,782
(Deputy managers)
(only Tokio Marine & Nichido)
Male: 1,911
Female: 320
Overall: 2,231
Male: 1,900
Female: 347
Overall: 2,247
Male: 1,840
Female: 369
Overall: 2,209
Data calculation method (items)
“1. Calculation Method of Basic data on human rights and labor, and use of diverse human resources”
Data collection scope (items)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2017)”
  • *
    Data has been corrected.

Number of female directors (Tokio Marine & Nichido, as of April 1, 2017)

Directors and officers Rate
4 6.3%

Number of employees using the system for continued employment of older employees (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2014 Fiscal 2015 Fiscal 2016
698 645 642

Rate of employment of persons with disabilities (domestic Group companies, as of June 1, 2017)

Fiscal 2014 Fiscal 2015 Fiscal 2016
2.22% 2.17% 2.20%

Reform of Working Styles

Retiree rehiring system (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2014 Fiscal 2015 Fiscal 2016
14 17 29

Maternity leave system (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2014 Fiscal 2015 Fiscal 2016
477 592 539

Childcare leave system (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2014 Fiscal 2015 Fiscal 2016
Male: 28
Female: 750
Overall: 778
Male: 124
Female: 919
Overall: 1,043
Male: 174*
Female: 1,039
Overall: 1,213
  • *
    At Tokio Marine & Nichido, 165 male employees within 259 eligible persons took the leave (taking leave rate: 64%)

Short working hours system (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2014 Fiscal 2015 Fiscal 2016
830 909 1,066

Resumption of work support system (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2014 Fiscal 2015 Fiscal 2016
822 888 1,026

Return to work rate after taking childcare leave (Tokio Marine & Nichido)

Fiscal 2016
Male 100%
Female 95.5%

Employee retention rate after taking childcare leave (Tokio Marine & Nichido)

Fiscal 2016
Male 100%
Female 94.9%

Spouse childbirth leave (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2014 Fiscal 2015 Fiscal 2016
34 37 41

Nursing care leave system (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2014 Fiscal 2015 Fiscal 2016
8 7 13

Nursing care temporary retirement system (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2014 Fiscal 2015 Fiscal 2016
3 14 9

Annual average actual working hours (Tokio Marine & Nichido)

Fiscal 2014 Fiscal 2015 Fiscal 2016
1,967.9 hrs. 1,954.2 hrs. 1,954.2 hrs.

Monthly average overtime hours (Tokio Marine & Nichido)

Fiscal 2014 Fiscal 2015 Fiscal 2016
21.0 hrs. 20.3 hrs. 20.5 hrs.
  • *
    Including legal overtime hours

Number of annual paid leave days taken (Tokio Marine & Nichido)

Fiscal 2014 Fiscal 2015 Fiscal 2016
14.3 days 13.8 days 14.5 days

Number of thin-client terminal users (at home and/or out of office) (Tokio Marine & Nichido)

Fiscal 2014 Fiscal 2015 Fiscal 2016
4,616 4,519 (All employees: 12,255) 5,278 (All employees: 14,211)

Health Management and Occupational Health and Safety

Percentage of employees who received health checks (Tokio Marine & Nichido)

Category Fiscal 2014 Fiscal 2015 Fiscal 2016
Percentage of employees who received health checks 99.9% 99.8% 100%
Percentage of employees who underwent a detailed examination after a regular checkup 82.3% 91.2% 89.8%
Uterine cancer screening rate - 59.2% 61.7%
Breast cancer screening rate - 74.8% 76.9%
Prostate cancer screening rate - 74.6% 74.2%

Specific health guidance implementation rate (Tokio Marine & Nichido)

Category Fiscal 2013 Fiscal 2014 Fiscal 2015
Specific health guidance implementation rate 53.0% 55.8% 59.2%

Participation in health improvement measures (Tokio Marine & Nichido)

Category Fiscal 2014 Fiscal 2015 Fiscal 2016
Number of employees who participated in Health Promotion Month/Health Challenge 3,535 4,170 4,876

Health status of employees (Tokio Marine & Nichido)

Category Fiscal 2014 Fiscal 2015 Fiscal 2016
Findings at a regular health checkup 50.3% 49.9% 50.1%
Persons maintaining a healthy body weight (BMI) 68.8% 69.3% 69.7%
Smoking rate 16.3% 15.8% 15.7%
Stress test execution rate 91.4% 94.8% 97.5%

Industrial accidents (Tokio Marine Holdings and domestic major subsidiaries)

(Occupational accidents)
Fiscal 2014 Fiscal 2015 Fiscal 2016
47 47 58
(Commuting accidents)
Fiscal 2014 Fiscal 2015 Fiscal 2016
48 51 43
Data calculation method (items)
“1. Calculation Method of Industrial accidents”
Data collection scope (items)
Companies in which the headquarters is in Japan of “2. Tokio Marine Holdings and its subsidiaries (as of March 31, 2017)”

Human Rights

Human rights training participation rate (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2014 Fiscal 2015 Fiscal 2016
100.0% 99.7% 99.6%

Human rights training hours (Tokio Marine & Nichido)

Fiscal 2014 Fiscal 2015 Fiscal 2016
Total training hours 22,461 hrs. 22,472 hrs. 22,474 hrs.
Training hours per employee 1 hrs. 1 hrs. 1 hrs.
Participation rate 100.0% 100.0% 100.0%

Local Community and Social Contribution Activities

Employee participation rate in volunteer activities (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2014 Fiscal 2015 Fiscal 2016
128.9% 131.3% 139%

Number of employees who took volunteer leave (Tokio Marine Holdings and domestic major subsidiaries)

Fiscal 2014 Fiscal 2015 Fiscal 2016
142 117 96

Donations (Tokio Marine Holdings and domestic major subsidiaries, including monetary and in-kind donations by employees and agents)

Fiscal 2014 Fiscal 2015 Fiscal 2016
Approx. 1,199 million yen
(includes disaster support of approx. 44 million yen)
Approx. 1,340 million yen
(includes disaster support of approx. 53 million yen)
Approx. 908 million yen
(includes disaster support of approx. 49 million yen)
  • *
    This includes donations by employees and agents, miscellaneous expenses for social contribution programs, payments in kind, opened facilities and employee dispatching.