In order to meet customer expectations and earn their trust so that customers are able to consult us about insurance with peace of mind, we support the development of professional human resources through a qualifications system and training programs.
Qualification Systems for Salespersonship
Tokio Marine & Nichido stipulates the condition that "agency owners must see to it that their salespersons finish a training course designated by the company" from the standpoint of realizing insurance sales activities that fulfill the standard of "Anshin (reassuring) quality." In addition to tests for salespersons of property and casualty insurance and the insurance products training system operated by the General Insurance Association of Japan, the company has also been making efforts to improve the quality of sales activities by having salespersons obtain qualifications and complete training as designated for individual products as well as building a New Salesperson Management System to manage sales qualifications, training records and other relevant matters according to each salesperson. We are promoting various measures to enhance the quality of salespersons such as by utilizing a system, whereby salespersons who have not acquired designated sales qualifications are unable to handle contracts.
Provision of Training Programs for Agents
Tokio Marine & Nichido Academy
Screen shot of Tokio Marine & Nichido Academy
In order to train agents and salespersons capable of satisfying the requirements of the standard of "Anshin (reassuring) quality," Tokio Marine & Nichido conducts the "Tokio Marine & Nichido Academy" training program covering a broad range of business knowledge such as product details, sales techniques, claim services and compliance. With regard to product details, in particular, this program has achieved a high level of educational efficiency by using moving visual images such as animations and videos which enable agents and salespersons to picture actual business scenes, as well as case studies and tests to check on what has been learned.
This program is available via TNet.
Comments from Agents Who Utilized Tokio Marine & Nichido Academy
- Text and narrations using moving visual images in the Tokio Marine & Nichido Academy training program were practical, very easy to understand and useful.
- The content produced for the Tokio Marine & Nichido Academy training program consists of various items such as animation and illustrations, which were easy to understand for beginners as well. Practical examples using moving visual images are very useful for daily communication with policyholders. We hope to continue using these contents on a regular basis.
Tokio Marine & Nichido Life Training College
Antore Hiroba
Tokio Marine & Nichido Life provides the "Tokio Marine & Nichido Life Training College" training program for life-insurance agencies who aim to develop professional insurance salespersons. In this program, for roughly five months, agency salespersons and life-insurance promoters take part together in group training and Web-based training, in which the most advanced training program has been adopted, while also carrying out practical activities on the front lines of business. These practical activities provide the latest programs for supporting the sales activities of participants, such as the adoption of "Antore Hiroba," a site where agencies can exchange information with each other. Also, the programs give salespersons opportunities to continue helping each other to improve their skills after the completion of their training, including follow-up training at branch offices.
Agent Trainee System
Tokio Marine & Nichido and Nisshin Fire have established trainee systems for the development of their exclusive professional agents. As of the end of March 2011, 1,036 persons participate in the system of Tokio Marine & Nichido, learning highly professional knowledge and skills in areas such as insurance products and sales techniques over a period of 38 months. In addition to this group training across all outlets, practical education is also conducted through training by advisors in the workplace and on-the-job training as a means of nurturing excellent risk consultants.
Relations with Customers "Initiatives to Improve for quality of products and services"
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