Tokio Marine & Nichido has established "CSR indicators" as topics considered particularly important in expressing the state of progress on initiatives in key fields of CSR ("customers," "employees," "environmental protection," and "contribution to local communities and societies"). From the point of view of accountability to stakeholders, the Company will continue to disclose performance values for these indicators.
Field |
Indicator |
Description |
FY 2006 performance |
FY 2007 performance |
FY 2008 performance |
|
|---|---|---|---|---|---|---|
Customers |
(1) Number of customers (individuals) |
Number of individual customers |
14.3 million |
14.25 million |
13.96 million |
|
(2) Satisfaction during solicitation |
Customer satisfaction according to surveys conducted during solicitation for "automobile insurance" and "property insurance" |
- |
- |
61.3% |
||
(3) Satisfaction with claim response |
Overall customer satisfaction according to automobile-insurance customer surveys conducted by claims sections |
92.0% |
91.9% |
93.5% |
||
Employees, agents |
(4) Employee satisfaction |
Satisfaction according to employee surveys |
- |
- |
83.6% |
|
(5) Agent satisfaction |
Planned to start in FY 2010 |
- |
- |
- |
||
Diversity |
(6) Number of women employees in leadership levels |
Number of women employees in leader and associate-leader positions |
214 |
216 |
271 |
|
(7) Percentage of employees with disabilities |
Ratio of employees with disabilities |
2.04% |
1.85% |
1.93% |
||
Environmental protection |
(8) Greenhouse-gas (carbon-dioxide) emissions
(9) Paper use |
Greenhouse-gas (carbon-dioxide) emissions from energy use in business activities (Japan)* |
62,544 tons |
65,401 tons |
63,801 tons |
|
Actual paper use (total use of copier paper, printed forms, and computer paper) (Japan) |
9,453 tons |
11,230 tons |
10,065 tons |
|||
Contributions to local communities and societies |
(10) Number of employees participating in community- contribution activities (11) Number of employees participating in donations |
Number of employees taking part in voluntary activities (not including those under (11) below) |
3,931 |
2,789 |
2,110 |
|
Number of employees taking part in the donation system begun in FY 2009 and in fund-raising programs; planned to start in FY 2010 |
- |
- |
- |
|||
