The Tokio Marine Group invited prominent figures from among various fields and asked their opinions about the direction of the Group's CSR initiatives from a medium-term perspective. Some opinions offered by these experts are provided herein.
Fiscal 2010 CSR Dialogue
Participants (Affiliations and positions are as of the date of the convening of the dialogue.)
Junko Edahiro
Founder and President, e's Inc.
Yoshifumi Tajiri
Director and Secretary General
Specified Nonprofit Organization Japan NPO Center
Peter David Pedersen
Chief Executive, E-Square Inc.
Yoshihiro Fujii
Professor, Graduate School of Global Environmental Studies
Sophia University
Shuzo Sumi
President and Chief Exectutive Officer
Tokio Marine Holdings, Inc.
Hiroshi Amemiya
Executive Vice President
Tokio Marine Holdings, Inc.
Tsuyoshi Nagano
Managing Director
Tokio Marine & Nichido Fire Insurance Co., Ltd.
1. Approach to Strategic CSR
Principal opinions of experts
Fujii: From the perspective of raising corporate value, the management team should strategically organize and clearly articulate to shareholders and other diverse stakeholders "How CSR will be integrated into corporate management" and "For what purpose CSR is being implemented." Management members are being asked to show their resolve in these areas.
Edahiro: As an example, I believe it is desirable to clearly demonstrate thinking that shows the company wants employees to go out into the community and raise various questions for the benefit of the community and for employees to grow through CSR. Also, it is important to provide support as a company when employees participate in volunteer activities.
Tokyo Marine Group Response
We believe that participation in CSR activities can raise employee motivation and vitalize communication as well as instill employees with pride in their company. This will also have a positive effect on our main businesses. CSR activities are also valuable opportunities for enabling such "realizations" among employees and we will consider the ways we convey our message to employees and the ways we provide support as a company.
2. Approach to Global CSR
Principle opinions of experts
Pedersen: To further deploy leadership globally, it is desirable to establish a global structure and Key Performance Indicators(KPI) of CSR.
Edahiro: I think your role in Japan is large, but on a global basis as well you should also fulfill the role of an industry leader in CSR as a representative of Asia.
Tokio Marine Group's Response
We will strengthen our global-based CSR management and will consider establishing global common quantitative targets (indexes) for CSR.
We will exercise leadership in the insurance industry through participation in UNEP FI (United Nations Environment Program Finance Initiative) and ClimateWise.
3. Innovative Initiatives
Principle opinion of expert
Pedersen: Besides merely reducing CO2 emissions and paper usage, I hope you will undertake environmentally conscious innovative initiatives, for example, total adoption of FSC-certified paper and investing in renewable energy.
Tokio Marine Group's Response
Taking this opinion into consideration, we will promote initiatives for finding solutions to various social issues.
4. Solving Social Issues
Principle opinions of experts
Edahiro: The type of awareness of such social problems as poverty and global warming as well as how these problems are addressed is the essence of CSR and this awareness will lead to the realization of "initiatives suited to that company." While cooperating with governments and NPOs, I hope to see the implementation of initiatives that lead to solutions to social problems.
Tajiri: In working toward resolving social issues, I think that a company should identify both what it is able and unable to do and then strengthen collaboration with NGOs in fields covered by these NGOs. In particular, when considering initiatives undertaken overseas such as BOP (Base/Bottom of Pyramid) business, maintaining communications with NGOs, which have a good understanding of local issues, is very effective.
Tokio Marine's Response
In Asia, our Mangrove Planting Project is becoming a major pillar and we recognize that one of our tasks will be to make efforts over the medium term to promote environmentally conscious businesses and businesses that promote the advance of communities in the tree-planting regions.
For ISO 26000 as well, instead of undertaking simple volunteer activities, we are placing high importance on carrying out activities that contribute to resolving social problems in each region. Going forward, we will promote collaborative efforts (activities support and employee participation) with NPOs/NGOs and other organizations.
Responding to Opinions in the CSR Dialogue
As the aging of society and global warming become urgent social issues, we have begun working to find solutions to these issues through the "Green Gift" Project, the Movement to Protect Customers from Cancer and other initiatives. Taking into consideration the opinions received today, we will steadily expand initiatives that will help create solutions to these and other social issues. Concurrently, we will continue working to build a corporate culture in which employees are able to think, communicate and act independently.
Hiroshi Amemiya
Executive Vice President
Tokio Marine Holdings, Inc.
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