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Tokio Marine Group

Message from the President

President:Shuzo Sumi

- Message from the President -

I would like to begin by expressing our most sincere condolences to those who have been affected as a result of the Great East Japan Earthquake.


Since immediately after the earthquake and tsunami, referred to as "unprecedented national crisis", caused substantial damage to much of northeastern Japan, our Group has been taking all necessary measures to pay insurance benefits to disaster victims as quickly as possible. We continue to receive insurance claims and are fully committed to fulfilling all of our social responsibilities as an insurance group by processing and paying every last claim as quickly and accurately as possible.

The solidity of Tokio Marine Group has not been affected because payments of residential earthquake insurance claims related to the disaster are being covered by the Japanese government’s reinsurance scheme and our own reserves for residential earthquake insurance, which has been accumulated from the past, and also because claim payments on commercial lines have been supported by reinsurance arrangements.

As for the Japanese economy, while it had managed to emerge from a period of stagnation with the help of a recovery in the global economy, the impacts of the earthquake and tsunami on business activity and personal consumption have now clouded the economic outlook. Though an eventual recovery in industrial activity is expected, further maturation of the economy, the country's full-blown entry into an era of declining population due to a falling birth rate and societal aging, and other developments add up to a continuation of challenging conditions in the domestic insurance market. The global economy continues to benefit from a mild recovery in the U.S., while emerging economies are expected to see slower growth as monetary tightening takes hold. Meanwhile, negative impacts from fiscal uncertainties in Europe are also the causes for concern moving forward.


Amid these circumstances, Tokio Marine Group is heading into the final fiscal year of "Innovation and Execution 2011", our mid-term corporate strategy. Even as we continue to address needs related to the recent disaster as our top priority, we will pursue our business activities always with the aim of becoming a corporate group that excels in terms of profitability, growth potential and soundness.

In both our domestic non-life and life insurance businesses, we are committed to fulfilling our social responsibilities as an insurance group by maintaining our focus on paying disaster-related insurance claims as our top priority. Furthermore, with an eye toward growth, we will spare no effort in achieving even greater product and service quality and in integrating life and non-life offerings, as we also work to increase our profitability.

In our international insurance business, we will implement a growth strategy well balanced with operations in both advanced and emerging countries and steadily grow the businesses and profits of group companies, with the overall aim of becoming a global corporate group.

In that vein, we will also redouble our efforts to enhance the sophistication of our Enterprise Risk Management ("ERM") system, as we consider impacts of the globalization of accounting and risk management standards for insurance.


In the wake of the Great East Japan Earthquake, risk awareness has grown among customers, who now have even greater expectations regarding security and safety. Responding to such expectations, we will enlist all of our resources in an effort to be a "corporate group that is selected by customers for its high quality and continues to grow".


We look forward to your continued patronage and support in all our endeavors.

July 2011

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