Tokio Marine Group Privacy Policy

The Tokio Marine Group (the "Group") is committed to the continuous enhancement of corporate value, with customer trust at the foundation of all its activities. Guided by this corporate philosophy, we, the Group, shall take all possible measures to protect customers’ personal information, individual numbers and specific personal information (individual numbers and specific personal information are hereinafter collectively referred to as "Specific Personal Information, etc.") by causing each of our officers and employees to comply with the following group-wide privacy policy under the supervision of the manager in charge of group-wide protection of personal information based on the recognition of our social responsibility to properly manage customers’ personal information and Specific Personal Information, etc. in compliance with the Act on the Protection of Personal Information, Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure and other relevant laws, rules, regulations and guidelines.

  • *In this Privacy Policy, "personal information" and "personal data" exclude Specific Personal Information, etc.
  • 1.We shall acquire personal information and Specific Personal Information, etc. of our customers in a manner that is both legal and fair. Unless prescribed by law, rule or regulation, we shall notify or publicize the purposes for using personal information and Specific Personal Information, etc. of our customers and shall use such information within these limits. We shall set the purposes for using and use Specific Personal Information, etc. within the limits prescribed by applicable laws, rules and regulations (for three areas of social security, taxes and disaster control measures).
  • 2.Unless prescribed by law, rule or regulation, we shall not provide personal information of our customers to third parties without prior consent of each such customer.
    We do not provide Specific Personal Information, etc. to third parties except in cases provided by law. There shall be no joint use of Specific Personal Information, etc. with Group companies and business partners.
    In addition, unless otherwise prescribed by law, rule or regulation, when providing personal data to a third party, we shall record matters concerning such provision, and when collecting personal data from a third party, we shall confirm and record matters concerning such collection.
  • 3.We shall strive to prevent the divulgence, destruction, impairment, unauthorized access and the like of personal information and Specific Personal Information, etc. of our customers, implement appropriate safety control measures, keep the information accurate and updated, and delete the information without delay if it becomes no longer necessary. We shall promptly take corrective measures if any unauthorized access or the like occurs.
    When we contract out the management of personal information and Specific Personal Information, etc. of our customers to an outside service provider, we shall supervise the service provider appropriately, as needed.
  • 4.Whenever we receive requests from our customers to view, suspend the use of, delete, update or otherwise process their personal data and Specific Personal Information, etc. that we hold, we shall respond promptly in accordance with laws, rules and regulations. We also welcome comments, questions and other inquiries regarding the management of personal information and Specific Personal Information, etc. of our customers.
  • 5.We shall provide thorough supervision, instructions and education to our employees in charge so that the personal information and Specific Personal Information, etc. are managed appropriately.
  • 6.We shall continue to revise and aim to improve our internal systems and procedures to protect the personal information of our customers.

Adopted on February 7, 2005
Revised on July 1, 2008
Revised on October 5, 2015
Revised on May 30, 2017
Revised on April 1, 2022