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Compliance

Tokio Marine Group (hereinafter "the Group") defines compliance as "observing applicable laws, rules and regulations and internal regulations and conducting fair and equitable business activities within social norms" and thoroughly implements compliance in this manner.

Tokio Marine Holdings (hereinafter "the Company") has formulated the "Tokio Marine Group Basic Policies for Compliance" and the "Tokio Marine Group Code of Conduct". The Company has maintained Compliance System for the entire Group in accordance with the Policy and the Code. Also, the Company has built a structure to ensure Group-wide compliance by periodically monitoring the status of compliance within the Group; receiving reports from Group companies on important matters; discussing these matters among the Board of Directors, Management Meeting and the Internal Control Committee; and providing guidance and support about the activities of Group companies when necessary.
Group companies proactively undertake thorough compliance in accordance with the "Tokio Marine Group Basic Policies for Compliance", etc. In addition, Group companies have created compliance structures suited to the content of their respective businesses while reporting to the Company on the status of thorough compliance and important issues concerning compliance.

Compliance System for Tokio Marine Group

Organizational Framework

The Group has set up departments for controlling internal compliance at each Group company. Group companies have established frameworks enabling organized responses for compliance. The frameworks include compliance committees that formulate compliance policies and measures, and check on the state of compliance implementation.

Compliance Manuals

Based on the "Tokio Marine Group Compliance Standards" formulated by the Company, the Company and Group companies have prepared their own compliance manuals and have made these manuals well known to directors, officers and employees.

Compliance Training

The Group nurtures an awareness of compliance while providing persons in charge of business operations with necessary knowledge about compliance through training on laws, regulations and internal regulations etc. with which directors, officers and employees must comply.

Evaluation and Improvement Activities (Including Inspections and Monitoring)

The Group formulates a fiscal year action plan for thorough compliance to prepare and implement measures in accordance with the action plan. The Group monitors the effectiveness of these measures through autonomous checks and internal audits.

Hotline System (Internal Whistleblower System)

In the event that whistleblowing or consultation through the organizational channels is not appropriate, the Group has installed internal and external hotlines as a system for handling reports and consultation from employees and members of the management of Group companies.
The Group has installed internal and external hotlines in the event that it is not appropriate for directors, officers and employees of Group companies to report and consult on an issue or potential issue in compliance through organizational channels.
The Group keeps personal and other information on individuals making such reports and consultations strictly confidential according to the Whistleblower Protection Act of Japan, and ensures that individuals making such reports and consultations are not treated in a disadvantageous manner.

Declaration of Commitment to Compliance

Tokio Marine Group is committed to the continuous enhancement of its corporate value, with customer trust at the base of all its activities. Strict compliance is at the heart of our Corporate Philosophy. The Tokio Marine Group Code of Conduct is a compilation of important matters that must be strictly observed. We, the directors, officers and employees of Tokio Marine Group companies, promise to prioritize compliance in the conduct of business activities in accordance with the Code of Conduct.

T.Nagano
Tsuyoshi Nagano
President
Group CEO (Group Chief Executive Officer)
Tokio Marine Holdings, Inc.