Job Profiles Across Our Group

Nina Ota

Vice President, Marketing & Customer Experience

First Insurance Company of Hawaii

What do you do:

My current role is the Vice President of Marketing & Customer Experience. I oversee PR & Advertising and all Customer Experience functions, including Agency Relations.

At a high level, I am responsible for implementing tools and processes to monitor, measure and improve the service we deliver across customer touchpoints; maintaining strong relationships with our agency partners; and increasing FICOH brand awareness. Not easy tasks! Fortunately, we have a great team that does an excellent job, which makes my job much easier.

On a typical day, I’ll have 3-4 meetings to attend. On a busy day, I may have 6-8 meetings on my calendar. Outside of meetings, my daily work varies based on what’s happening in the organization and marketplace. Tasks run the gamut from preparing for presentations, to handling approvals and/or customer calls that are escalated to me, to strategizing for FICOH’s future, to process improvement initiatives.

Why did you choose this career:

I call it my mother’s magic. My mom has always been a huge influence in my life and she has guided me on all sorts of things, usually without my realization until after the fact! After I graduated high school, she helped get me a summer job working for her insurance agent at Sedgwick James as a clerk. Then in my last year of college at the University of Washington, First Insurance recruited via the Hawaii Club... I interviewed during Christmas break and had a job at FICOH before I graduated.

FICOH has treated me extremely well and I feel very fortunate to work at this well-established local company with Tokio Marine’s global backing. I have been given the opportunity to work in various departments including Personal Underwriting, Commercial Underwriting, and Information Technology. Each step in my career has allowed me to learn more about this great organization and has given me more of an appreciation for the complex industry we work in!

Kimberly B. Czap

Vice President, Surety Claims

Philadelphia Indemnity Insurance Companies

What do you do:

As Vice President within the Surety division of Philadelphia Insurance Company, I have the privilege of leading a team of passionate and energetic Surety Claims professionals, as well as participating in many facets of the growth and direction of the Surety operation. In addition to overseeing claims, I assist senior leaders in identifying trends and legal issues impacting the business; interface with reinsurers and other key partners; and implement practices and tools for mitigating risks. My days are filled with a diverse mix of responsibilities including: recruiting, managing, and developing the Surety Claims team; legal review and drafting; product risk assessment; mitigating complex surety claims; developing data metrics; marketing; and furthering relationships with our business partners. I also receive the honor of speaking at many industry events and serve on committees of external organizations that help shape and promote the surety industry.

Through the support of senior leadership, the Surety Claims team has expanded to include experienced attorneys, examiners, an engineer, and administrators to meet the needs of the growing business. Our success in bringing together a talented and experienced Surety team is due in large part to the exemplary reputation and support of Philadelphia Insurance and Tokio Marine.

Why did you choose this career:

A common perception is that an insurance company only sells policies; but in reality, it also sells the promise of quality claim service. Claims personnel play a vital role in the company through their interactions with customers during a time of personal or financial crisis; and the reputation of the company can be impacted positively or negatively by a claims experience. Surety claims involve a unique scenario of factors such as law, contracts, accounting, and engineering; and our team collaborates with internal and external business partners to find creative solutions to complex issues. We continually strive to innovate, to stay engaged, and to set a standard within the industry.

Years ago, I chose the path of a corporate attorney rather than a litigator with the hopes of being exposed to a wide variety of experiences in a business environment. My first career opportunity was in surety claims, and I have remained in this industry because of the diverse and dynamic nature of the work. Philadelphia Insurance and Tokio Marine provided me with a unique and exciting opportunity as an entrepreneur to lead and expand the Surety Claims department, and to help contribute to the overall success of the operation.

Ahmed Seif El Dine Ahmed

Senior Marine Underwriting Manager

Tokio Marine Egypt General Takaful S.A.E.

What do you do:

As a Marine Manager, my main role within this position is managing our local marine portfolio as well as to oversee & direction setting of marine operations and making sure our day to day business is running smoothly.

Responsibilities include marine and non-marine Global accounts management as account manager, which gives me the chance to improve my insurance knowledge especially for non-marine business.

I constantly look for areas of improvement and develop tailored products that meet our client’s needs while maintaining the profitability of the portfolio and administering professional CRM.

Being part of the company’s executive committee, I am involved in the strategic planning for the company to achieve the planned growth while maintaining the Good company values.

Why did you choose this career:

Working for Tokio Marine group was one of my ambitions since I set my mind on pursuing a career in the insurance world. I have aspired to join their business in Egypt based on my profound faith in the values and credibility they brings to the market. Having successfully achieved this milestone, I was, to my relief, rewarded with more than I expected. TMG is really an organization that deserves full dedication because they care for their employees, clients and the society in a way quite unique to Egypt. I have received the right mentoring since the start, got the opportunity to join the leadership program “MGL 2016” to develop my skills and have promised to extend my best to help to develop my direct reports into professionals who represent the values of “To be a Good Company”.
In September 2017 I was fortunate to join the Marine Underwriters meeting that was held in Tokio, which helped me to expand my network and utilize intra group synergy.

Loh Ka Weng

General Manager

Tokio Marine Insurance (Malaysia) Berhad

What do you do:

I am a UK qualified actuary specialising in the general insurance business and was working in the Actuarial & Risk Management department of Tokio Marine Asia for 5 years before accepting a secondment to Malaysia in 2018. Currently, I head the actuarial department and act as the Appointed Actuary for Tokio Marine Insurance Malaysia.

The actuarial team consists of 9 members and our responsibilities includes performing statutory valuation, assess the adequacy of capital and reinsurance structure, review product pricing, perform data analytics and prepare portfolio monitoring reports. Specifically for me, my main responsibilities varies depending on the time of the year and can be categorized into the following:

• 1. Statutory reporting: review and sign-off on the actuarial reserves on a quarterly basis and prepare Financial Condition Report.
• 2. Capital modelling: review modelling results for business planning and capital assessment and assist in the stress testing for the ERM team.
• 3. Reinsurance: provide suggestions to optimise RI structures.
• 4. Other ad-hoc projects such as IFRS17 assessment and implementation.

Why did you choose this career:

Why I chose to be an actuary?
Well, unfortunately I do not have any exciting stories to share except the standard, typical and boring answer given by most^* actuaries: I had no passion for arts or sciences but quite good at mathematics.
Looking back now with the benefit of time and perspective, while the journey of passing exams and working full time (at a consulting firm and in Asia no less) was not fun and quite frankly painful, I never regretted the decision to study actuarial. I treated every challenge in this journey as part of character building and motivation to work harder and smarter. It was a valuable experience, as it prepared me well in tackling various challenges and gave me the ability to adapt and apply the critical thinking skills in solving problems.

• * based on my own sample size

Why I chose Tokio Marine Asia?
The company is part of a large multinational company and I felt that there would be a great variety of exposures (from direct business to reinsurance) and many opportunities to work with different cultures in the region (from India to the Philippines and most countries in between).

Saowanee Rungrojsuwan

Manager – Internal Audit

Tokio Marine Safety Insurance (Thailand) Public Company Limited

What do you do:

I am one of the Internal Audit (IA) team of Tokio Marine Safety Insurance (Thailand) Public Company Limited. My team have performed the tasks of Internal Audit for both Insurance (TMSTH) and Life Insurance (TMLTH). My key responsibility is to be a team leader in monitoring the processes which are defined in the IA plan, preparing the audit reports, and communicating to the users who have been audited. I am also an assistant of the Head of Internal Audit to present the audit results to the Audit Committee.
Many of you may wonder what the responsibilities of IA are and some of you may think that Internal Audit’s role is only to carp the operation team. But, actually, Internal Audit is a really important function in the company and it is a significant tool of the Board of Directors and Audit Committee to review the process and to identify key risks, weaknesses or lack of controls. IA always report the audit results to the Board of Directors, Audit Committee, and the Management and this will help them to plan strategies to reduce the risk in a timely manner.

The key skills of an Internal Audit team are always ready to learn new things, be able to comprehend the process/internal policy/related laws and regulations, and have the skepticism in identifying weaknesses and risks of the process. Moreover, Internal Auditor needs to have well communication skills in order to communicate and coordinate with all people in the company.

Why did you choose this career:

I have the experience in this career (Internal Audit) for about 7 years. I love this job because I have always learned the new things from this job and it makes me to have the well understanding of the overall operation of the company. In addition, working with various executives is a good way to gain an experience and knowledge from the attitude and management plan of each talented executive. I think working in this field is also help me to obtain a good experience and it contributes me to grow and progress in my career.
For Tokio Marine, initially, I just knew only that Tokio Marine originates from Japan. But when I have joined the company, I feel that Tokio Marine is a company that certainly focuses on the benefit of the clients. The company does not expect only profits, but looks beyond profits which is a really good attribute of the company as an insurance company that the clients trust and expect to rely on when they face unexpected events.
I am much honored to be working with Tokio Marine and appreciated that the operation of the company is really aligned with the vision, “To be a Good Company”.

ROBSON AKIRA INOUYE

IT Governance Coordinator

Tokio Marine Seguradora S.A.

What do you do:

I have been working at Tokio Marine Seguradora S.A., in Brazil, for many years and since 2015 as coordinator of IT Governance department. My team consists of 16 members and our main roles are support the management to enhance IT services through development and monitoring of processes, policies and procedures aligned with local and global guidances and strategies, put in place IT governance best praticies and provide IT metrics & executive reports. In addition, we are responsible for some specific processes like data quality and identity & access management.

My typical work day consists in organize our processess and activities, develop and guide my team, prioritize our activities, inspire them to do an outstand job, take care of our work quality, solve routine issues and attend to work meetings. I also spend time promoting governance culture and working with IT staff to simplify and enhance processes integrating different points of view. At the end of the day I feel happy when see our matters working well and being more mature.

Working to strengthen IT governance principles, it is possible to me apply skills as: overall IT and processes understanding, self-organization, logical thinking, high analytical capability, ability to negotiation and effective communication.

Why did you choose this career:

Earlier in my career I had my first contact with technology applied to solve business problems and I remember I was impressed and trying to understand how it worked. From then on, I did various courses and graduated in science computer degree, starting my career in IT.

I found at Tokio Marine a company aligned with my personal values, with an amazing philosophy, with people that respects each other and are truly engaged to achieve business goals. It is a company that truly believe that people make the difference. We are encouraged to be innovative, solvers for customers & brokers' problems and try solutions to really add value to the business.

We have many challenges and for me is a chance to apply my skills into a subject I like, to explore and share knowledges, experiences and interact with people from different nationalities and cultures. Here I can develop new skills and have a continuous learning, as example, I got the opportunity to do an MBA in Insurance Strategic Management and to participate in the Emerging Leaders Program with co-workers from many group companies.

I am very proud to be part of Tokio Marine and for help to write our history in Brazil.

Bill Procopio

Assistant Vice President of Corporate Communication

TMNA Services, LLC

What do you do:

I oversee internal and external communications for TMNA Services, the shared services company supporting Philadelphia Insurance Companies, First Insurance Company of Hawaii, and Tokio Marine America. I also chair Tokio Marine’s Global Communications Committee.

The talented and dedicated team in our TMNAS Corporate Communications department helps produce strategic and daily communications. Our mission is to enable and deliver clear and efficient communication. We provide consultative services to employees through communication planning, writing, and resources that help others reach their goals.

Drafting, reviewing, and distributing dozens of employee communications is part of our daily work. We manage several communication channels including email, intranet, digital signage, video, newsletters, employee meetings, and other channels. By working closely with departments and employees, we deliver communication strategies and messages that align with company goals and objectives.

We also work closely with internal and external partners to promote Group companies through external communication. Through relationships with the media, we target opportunities to feature our employees and business. Public relations, marketing, and social media are some of the ways we promote Tokio Marine brands. Our goal is to spotlight the dedicated people, reliable products, and exceptional service of the TMNA companies.

Why did you choose this career:

I have always loved the field of communications. I started my professional career as a broadcast journalist, working seven years as television news producer writing and editing TV newscasts. Eventually, I became the executive producer of a news department before looking for a new challenge.

I started as the Communications Manager at PHLY in 2010. At PHLY, we built up our communications team to deliver innovative and engaging initiatives that celebrated the inspiring culture, unsurpassed service, and unique PHLY brand. As Tokio’s presence grew in North America, so did the need for our communications services. The successful contributions of our department led our team’s migration to TMNAS. In addition to PHLY, we now also support Tokio Marine America, First Insurance Company of Hawaii, and other Group companies across the globe.

Our team shares my enthusiasm for the opportunity to support communications at a global organization. We are fortunate to work with exceptionally gifted people here in the U.S. and across the world. We love using our passion and talents in the field of communications to work with and for a Good Company.